Overall sentiment across the reviews is strongly positive, with clear emphasis on excellent staff, cleanliness, and recently updated facilities. Multiple reviewers highlight that the community has undergone renovations and added new units (notably a new beautiful section and 16 new units), producing attractive apartment layouts with separate living and sleeping areas, kitchenettes, large bathrooms, and windows in both rooms. Room sizes (around 700 sq ft noted by one reviewer) and features such as screened-in porches, small courtyards, and wheelchair-accessible bathrooms contribute to a comfortable, home-like environment. The facility is often described as pleasant, cheerful, and family-like.
Care quality and staff performance are among the strongest themes. Reviewers repeatedly describe staff as caring, dedicated, professional, and going above and beyond. Leadership and management are frequently cited as responsive and pleasant during tours or intake. Memory care training and safety procedures receive positive comments, and several reviewers credited staff with exceptional performance during the pandemic, including organized virtual visits (FaceTime) and strict safety measures. Families report peace of mind and improved resident well-being tied directly to the attention and availability of staff.
Activities, programming, and social engagement are well represented: multiple groups for entertainment and informational programming, engaging activities, and a generally interactive atmosphere. Residents are described as content and happy in many accounts. The community also offers convenient on-site services such as a hairdresser/salon and laundry service, and reviewers note helpful, friendly interactions during tours and daily life. The intimate, smaller-facility scale is seen as a benefit by many, fostering a family-like sense and close staff-resident relationships.
Dining receives mixed but generally positive feedback. Several reviewers mention a good variety of meals and favorable comments about southern-style cooking, large family meals, and pleasant table setups. At the same time, a few reviewers described meals as merely "OK," and one specific concern was that diabetic meal options were not adequate. Food quality appears satisfactory for many residents, but there are pockets of dissatisfaction particularly around specialized dietary needs.
Practical considerations include reasonable/low pricing cited by multiple reviewers and the presence of a waiting list, which suggests demand but could delay placement. Some residents appreciated that apartments were among the cheapest seen on tours. On the flip side, apartments do not include furnishings, which prospective residents should plan for. Accessibility features (wide doors, accessible bathrooms, wheelchair-friendly) and small amenity areas (courtyard, screened porches) were noted positively.
Notable concerns and variability: a few isolated but important negatives surfaced. One reviewer reported a medication refill problem, indicating potential gaps in pharmacy coordination that should be clarified at intake. Another family felt their loved one "did not fit in" and perceived that care sometimes amounted to passive supervision ("babysat by a television"), suggesting that the community—while strong in many aspects of memory care—may not meet the needs of residents who require higher levels of engagement or more intensive individualized clinical attention. The smaller scale of the facility, while a selling point for many, may also limit program variety or the sense of being "special" for others.
In summary, The Arbor Assisted Living and Memory Care receives high marks for its clean, updated physical environment, strong, compassionate staff, and family-like atmosphere. It is particularly praised for memory care competency, pandemic responsiveness, and personalized staff interactions. Prospective residents and families should verify details about medication/pharmacy coordination, confirm how specialized dietary needs (especially diabetes) are met, and discuss whether the community’s level of engagement matches the prospective resident’s acuity and social needs. Furnishings and waitlist timing are practical items to plan for. Overall, the reviews indicate a well-run, affordable community with attentive staff and attractive, modern apartments, though a small number of reviewers note areas for improvement in specialized care and meal accommodations.
