Overall sentiment is mixed but leans positive: many reviewers describe Reliable Oaks Assisted Living / Supreme Memory Care as a clean, comfortable, and home‑like facility with compassionate staff and strong attention to residents’ dignity and daily needs. Multiple family members report excellent hands‑on medical interventions — including a reported life‑saving CPR — and repeatedly praise the staff for being loving, respectful, and attentive. The facility’s director, Elizabeth, is named positively in reviews, reinforcing a perception of caring leadership for many families.
Care quality and clinical concerns: A dominant theme among positive reviews is reliable personal care, good hygiene assistance, and timely medical attention. Families note on‑site personal hygiene attention, safety, and emotional support for residents. Conversely, a notable minority of reviews raise serious clinical concerns: reports of poor wound care and missed or not‑given scheduled medications appear more than once. These allegations suggest some variability in clinical execution and create a potential risk signal that prospective families should investigate further through direct questions and documentation (medication administration protocols, wound‑care procedures, incident reporting).
Staffing, communication, and management: Staff are frequently described as outstanding, caring, and nurturing — contributing to residents feeling loved and respected. The director is praised by name, which indicates strong interpersonal impressions for many families. However, several reviews call out inconsistent communication and unhelpful staff responses when families seek information, which has led to disappointment for some. This pattern points to mixed experiences around transparency and responsiveness from certain employees or shifts rather than uniformly poor management, but it is an important theme to verify during tours and interviews.
Facilities, environment, and amenities: The physical environment receives consistently high marks: reviewers say the facility is modern, clean, peaceful, and spacious with apartment‑style rooms, fireplaces, gardens, and plenty of room for walking. Common areas smell fresh and are well kept. The setting is described as quiet and country‑like, which appeals to those seeking a peaceful atmosphere. Activities and dining also score well in most accounts — families report lovely daily activities, music programs, and varied/appealing food choices that contribute to residents’ emotional well‑being.
Patterns, caveats, and recommendations for prospective families: The reviews show a largely positive experience for many residents, anchored by compassionate staff, a homelike environment, and good food and activities. However, recurring negative reports about wound care, missed medications, and poor communication are significant and recur often enough to warrant careful vetting. Also, the facility does not accept Medicare or Medicaid, which is an important financial consideration. Prospective families should ask specific, documented questions about medication administration procedures, wound‑care protocols, staffing levels and turnover, communication policies for families, and emergency response records. Request references from current families, tour during different shifts, and speak directly with the director (Elizabeth) if possible to reconcile the generally strong positive impressions with the minority but serious concerns raised in several reviews.
