Overall sentiment in the reviews for Deerings Nursing and Rehabilitation is mixed but leans positive, with a clear pattern: many reviewers strongly praise the facility’s rehabilitation services, caring staff, cleanliness, and recent physical updates, while a smaller but significant number report serious problems with staffing, communication, and occasional neglect. Several reviewers explicitly call it an "amazing rehab facility," highlight comprehensive, personalized therapy programs, and credit therapists with measurable health improvements. Multiple accounts name administrators and nursing leaders (including Amy Cleveland, LVN, ADON, and a professional DON) as positive influences, and several reviewers say new ownership or leadership changes have led to noticeable improvements. Facility upkeep and remodels are mentioned repeatedly; many describe a clean, attractive environment with no foul odors, freshly renovated spaces, and overall pleasant conditions for residents and visitors.
Care quality and staffing are prominent themes. The positive reviews emphasize attentive, responsive nursing staff, compassionate CNAs, and a strong teamwork culture that feels family-like. Families frequently note residents appearing clean, well-cared-for, and engaged. Conversely, negative reports describe inconsistent care: periods when no nurse was seen for hours, residents not receiving showers, hygiene lapses, or missing basic items (examples include a resident left thirsty with only water on a table and missing flowers). Several reviewers report severe understaffing and slow response times, which they connect to lapses in basic care and poor communication. These conflicting accounts suggest variability in care depending on shift, unit, or time period.
Staff behavior and workplace culture show a split as well. Many reviews praise courteous, helpful, and professional employees — from CNAs to administration — and some even call the facility one of the best places to work in the area. Positive comments single out specific personnel for going above and beyond and fostering a supportive environment. At the same time, multiple reviews accuse some nursing staff or management of unprofessionalism, nasty attitudes, lying, and not answering questions. A subset of reviews alleges bullying of new workers and a toxic work culture, indicating internal staffing and management issues that could affect care consistency.
Amenities, dining, and activities receive largely positive feedback. Numerous reviewers appreciate the food, calling it delicious, and compliment the variety of activities, describing them as fun and engaging. The business office and administrative staff are credited in several reviews for assisting with Medicaid and paperwork, which families often find helpful. However, there are occasional mentions of an odd dining-room smell by at least one reviewer, while others explicitly note no bad odors on entry; this again points to variability in experiences or localized issues.
Management, communication, and responsiveness are areas of concern for some reviewers. Several complaints focus on slow phone responses, unanswered questions, and a perceived lack of transparency from management. Positive counterpoints note improved leadership, friendly administration, and an administrator described as excellent. The reviews suggest that recent leadership changes and new department heads have improved operations for many residents, but lingering problems remain for others. The presence of very negative outlier reviews, including extreme claims of neglect and a 0-star opinion, indicates occasional serious failures that prospective families should investigate further.
In summary, Deerings Nursing and Rehabilitation appears to deliver strong rehabilitation services, has many dedicated and compassionate staff members, and benefits from recent remodeling and active programming. These strengths are tempered by inconsistent reports of staffing shortages, communication breakdowns, and occasional serious care lapses. The reviews indicate improvement under new leadership for many families but also warn that experiences can vary substantially. Prospective residents and families should weigh the frequent positive reports about rehab quality, cleanliness, and staff compassion against the negative accounts of understaffing and communication issues; an in-person tour, meeting key staff, and asking about staffing levels and recent quality metrics would help assess current performance more reliably.
