Overall sentiment across the reviews is highly mixed but leans toward serious concern. Multiple reviewers report exemplary, compassionate care and specific praise for leaders and certain staff members, while an equally large set of reviews describe neglect, unsafe conditions, and grave lapses in basic nursing care. The most frequent positive notes describe caring individual staff, effective therapy for some residents, and occasional well-run activities and kitchen/front-desk staff. However, these positives coexist with recurring and severe negative reports that include hygiene failures, delayed or absent care, and troubling safety incidents.
Care quality appears deeply inconsistent. Several families report that staff are attentive, respectful, and that therapy programs helped residents regain function; administrators such as Freddie and DON Destiny and staff like “Miss.J” receive explicit praise for responsiveness and leadership. Conversely, many reviewers describe neglectful behavior: residents left unassisted for long periods, tray or food left out of reach, missing baths and soiled diapers, and residents found unconscious or in soiled conditions. There are multiple accounts of critical lapses—medication left on the floor, broken beds, unexplained bruises and injuries, and at least one reported assault and scalp laceration requiring hospital care—which indicate potential systemic problems with supervision and basic nursing protocols.
Staffing and management themes recur throughout the reviews. Frequent complaints about understaffing and overworked nurses are paired with reports of unresponsive phone lines and poor communication with families. Some reviews indicate management is defensive or misrepresents situations (for example, transfer denials or delays). At the same time, a number of reviews explicitly praise leadership and say the staff are dedicated, highlighting a split perception that likely reflects staff variability, shift-level differences, or uneven supervision. The pattern suggests that while committed employees exist, staffing levels, training, or leadership oversight may be insufficient to ensure consistently safe care.
Facility condition and infection control concerns are prominent. Several families say the building is old and in need of maintenance; others report a clean facility. Strong negative comments include persistent urine and fecal odors, dirty floors and rooms, broken equipment, and poor mask or infection control practices. Outdoor and courtyard spaces are criticized as unpleasant or unusable, and there are requests for non-smoking outdoor areas. These issues affect resident comfort, dignity, and potentially health outcomes.
Dining and activities are described in polarized terms. Positive reviewers note good food, movie nights, bingo, monthly birthday celebrations, and church services that engage residents. Yet other families call the food terrible or unappetizing and describe minimal programming—especially on dementia/long-term care units where residents are said to sit inactive in TV rooms. This split suggests programming and meal quality are uneven and may depend on staffing or unit-specific management.
Safety, possessions, and therapy outcomes vary. Multiple reports of missing dentures, clothing, or other items create distrust among families. Therapy and rehab receive praise from families who saw improvement, while others describe lack of therapy, resulting in declining mobility and cognition for some residents. Reported incidents that rise to potential reportable events—falls, staff assaults, untreated wounds, and severe neglect—warrant immediate attention from families and possibly regulators in those cases.
Patterns and recommendations: The reviews indicate an inconsistent facility where care can range from excellent and reassuring to neglectful and unsafe. The dominant pattern is polarization: many families feel peace of mind and gratitude, while many others describe life-threatening neglect. For families considering this facility, direct and frequent oversight (regular visits, documented communications), verification of staffing and care plans, and attention to infection-control and cleanliness during visits are advisable. If there are signs of persistent neglect (soiled rooms, unanswered calls, unsafe equipment, unexplained injuries, or missing medications/personal items), escalation to facility leadership and, if unresolved, to state health inspectors or ombudsman services is justified.
In summary, Paradigm at Faith Memorial Nursing Home receives both strong praise for individual staff and leadership from some families and severe criticism from others for negligence, cleanliness, safety, and management failures. The volume and severity of negative reports—especially those describing basic personal care failures and safety incidents—push the overall assessment toward caution. Families who place a loved one here should monitor care closely, ask for written care plans and staffing information, maintain frequent contact with staff, and be prepared to escalate concerns promptly if care deficiencies are observed.
