Overall impression Tuscany Village Skilled Nursing & Rehabilitation elicits highly polarized reviews. A substantial portion of reviewers praise the facility for excellent rehabilitative services, compassionate front-line caregivers, attractive accommodations, and strong housekeeping — producing many accounts of meaningful functional recovery and positive resident experiences. Conversely, a considerable number of reviews document serious lapses in clinical care, safety, communication, and management, including multiple reports of medication mistakes, untreated wounds or infections, missed call-button responses, and deficient discharge planning. The net picture is one of a facility that can deliver exceptional therapy-driven outcomes and warm interpersonal care in many cases, but is also prone to episodic, and sometimes severe, breakdowns in basic nursing care and operations.
Care quality and clinical safety Physical, occupational, and speech therapy are consistently highlighted as strengths. Multiple reviewers credit named therapists and therapy teams with helping residents regain mobility, independence, and cognitive function; measurable improvements and successful discharges back home are frequently reported. At the same time, nursing and medical care receive mixed to poor marks in many reviews. Recurring clinical red flags include delayed or missed medications, ignored or poorly treated bed sores, delayed lab work and UTI management, and allegations of falsified or outdated charting. Several reviewers describe falls that were not prevented or that received inadequate follow-up, and there are multiple serious reports where delayed emergency response or inadequate escalation preceded hospital admission or worse. These safety concerns are concentrated in accounts of understaffing, especially overnight and on weekends, and in reports alleging overburdened CNAs and RNs (high patient assignments). Families frequently report needing to advocate proactively to obtain appropriate nursing attention.
Staffing, communication, and management Staff attitudes and performance are uneven. Many reviews celebrate individual staff members — CNAs, night aides, therapists and admissions personnel — by name for compassionate, competent care. However, parallel accounts describe rude or unprofessional behavior by other staff, poor bedside manner from some nurses or physicians, and unhelpful or uncommunicative social work/administrative staff. Communication problems are among the most frequent complaints: poor shift-to-shift handoffs, limited or inconsistent progress updates, inadequate discharge coordination, and difficulty reaching staff after discharge. Billing and administrative issues (billing errors, reservation mis-handling, collections notices) also recur, and several families felt the facility prioritized reimbursement or occupancy over continuity of care. That said, some reviewers say management and the owner were responsive when contacted, and a few described direct outreach or remediation from administrators.
Environment, facilities, and housekeeping A majority of reviews describe an attractive, resort-like physical environment: clean rooms, mural-decorated hallways, pleasant dining areas, and outdoor patios. Many families and residents appreciated private rooms with motorized beds and accessible bathrooms. Housekeeping and laundry receive high praise in many accounts for cleanliness and odor control. However, there are concerning contrary reports: isolated but serious claims of black mold, water damage, sugar ant or ant infestations, dirty floors, and missed laundry. Maintenance issues (beds or equipment needing repair) are noted in multiple reviews. The split suggests that while the facility can present very well and often does, there are episodes or locations within the campus where upkeep and infection-control standards have faltered.
Dining and activities Dining is another mixed area. Numerous reviewers praise the dining program, chef, and accommodating kitchen staff, describing pleasant meals and many menu options. Others complain of cold food, missed dietary restrictions (e.g., restricted items served to patients), and repetitive menus. Activities programming is broadly viewed positively; many reviewers report meaningful engagement, social opportunities, and well-run events that contribute to residents’ wellbeing.
Discharge planning and aftercare One of the most persistent and actionable concerns is poor discharge planning. Multiple reviews cite premature or poorly coordinated discharges, lack of arranged home health services, incorrect medications at discharge, and minimal or nonexistent follow-up — in some cases resulting in rapid readmission to hospital within 24 hours. These patterns, combined with communication breakdowns, create a risk for families who assume continuity of care will be arranged after skilled stays. Several reviewers recommend active family advocacy and confirming home health and pharmacy arrangements before accepting discharge.
Patterns, severity, and recommendations The reviews reveal a bifurcated pattern: many families had overwhelmingly positive experiences focused on skilled rehab, kind caregivers, and a clean, pleasant environment; a nontrivial minority report dangerous lapses in clinical safety, poor documentation, and alarming neglect. Several reviews describe extreme adverse outcomes (sepsis, death, alleged delayed emergency response), which merit careful attention and suggest episodic systemic failures rather than isolated inconveniences. Common root themes in negative reviews are staffing shortages (nights/weekends/holidays), inconsistent charting and communication, and management or process failures around admissions/discharge and billing.
Bottom line Tuscany Village can provide high-quality rehabilitation and has many highly praised individual staff members and features. Prospective residents and families should weigh the facility’s strong therapy services and appealing environment against repeated reports of staffing variability, communication shortfalls, and occasional serious clinical incidents. Practical precautions include: verifying staffing levels for expected care times (nights/weekends), getting clear written discharge and home-health plans before leaving, documenting dietary and medication needs in writing, and establishing a family point of contact for regular updates. If selecting this facility, active family advocacy and confirming care transitions in advance will help mitigate many of the documented risks.
