Overall sentiment: The reviews for Serenity Senior Living are predominantly positive about the compassionate nature of caregiving and the homelike environment, but there is a notable minority of serious concerns about management, staffing consistency, and facility changes. Many reviewers emphasize heartfelt, hands-on care: staff are repeatedly described as attentive, loving, and treating residents like family. Multiple families reported clear improvements in residents’ physical and emotional well-being, specific warm moments (for example, a resident dancing again), and consistent peace of mind knowing needs were watched closely. Owners and operators are frequently praised for being present and engaged daily, and several reviewers highlight 24/7 supervision, strong medication management, and quick detection/response to medical issues as major strengths.
Care quality and staffing: The dominant theme is high-quality, personalized care. Reviews commonly note dignity, respect, and individualized attention from CNAs and caregivers, with many accounts of staff coordination with home health and hospice services when needed. Positive remarks include regular doctor visits, compassionate end-of-life care, and caregivers who provide personal touches (photo/video updates, family-oriented communication). However, staffing is an inconsistent theme. While some reviewers report a high staff-to-resident ratio and 24-hour availability, others cite understaffing, fewer caregivers than needed, and reduced activity engagement. A few reviews allege that after giving notice or during certain incidents staff became less responsive, and others mention staff turnover and hiring practices that concerned families.
Facility, cleanliness and amenities: Many reviewers describe Serenity as a clean, well-kept, home-like private residence with pleasant bedrooms, nice furnishings, and a home-cooked aroma. Dining is mentioned positively in multiple reviews as good food, and some highlight comfortable large rooms and bathrooms. At the same time, there are conflicting reports: several reviewers complained about dirty or dingy conditions, ongoing renovations causing disruption, bad odors, and small bathrooms in some rooms. Expansion of the facility is specifically noted as changing the atmosphere for some families — increasing the number or type of residents and altering the previously intimate feeling.
Activities and resident life: A variety of activities are listed across reviews — bingo, puzzles, crafts, music shows, gardening and occasional outings — and families often appreciate CNAs who engage residents. Some reviewers credit the community with fostering socialization and cognitive/physical improvement. Conversely, a number of reviews say there are few activities, limited transportation for outings, and that the home feels more hospice-focused (less appropriate for more active residents) or not suited to those needing more stimulation or mobility support.
Management, safety and concerning incidents: Management impressions vary widely. Many reviewers praise owners and management for being communicative and hands-on, providing proactive placement information and support. However, several strong negative reports warn of unhelpful or rude managers, unresponsiveness from owners in specific situations, and alleged lapses such as missing medical equipment (Hoyer lift), failures to administer medications, and security incidents (theft of a ring). Some families recounted hires being fired or worrying about staff backgrounds. These accounts introduce a risk signal that prospective residents’ families should investigate further.
Cost and value: Cost perceptions are mixed. Some reviewers call the facility expensive or pricey, while others say it represents fair or good value given the level of personalized care, communication, and peace of mind they received. The balance between cost and perceived quality appears to depend on specific expectations, resident acuity, and whether families experienced any of the negative management/staff issues.
Notable patterns and recommendation guidance: The most frequent and consistent positives are compassionate caregivers, home-like environment for many rooms, proactive communication to families, and effective coordination with medical/hospice services. The most significant negatives are inconsistency in management responsiveness, occasional understaffing, facility changes/expansion affecting atmosphere, and isolated but serious allegations (medication lapses, theft, missing equipment). Taken together, these patterns suggest that Serenity Senior Living can offer very high-quality, personalized care and a warm family atmosphere—especially for residents needing hospice or consistent supervision—when operations are functioning smoothly. However, there is enough variability in reviews that prospective families should perform targeted due diligence: visit multiple times (including evenings/weekends), ask about current staffing ratios, medication administration policies, equipment availability, recent incidents, transportation for outings, and how expansion has changed occupancy and programming. Also request references from current families and verify how the facility coordinates with external healthcare providers. These steps will help determine whether the specific location and current management fit an individual resident’s needs, particularly if the resident is active and requires more outing opportunities or physical-therapy-focused programming.
Bottom line: Many families highly recommend Serenity Senior Living for its compassionate, family-like care, attentive staff, and strong communication, especially for residents needing hospice-level attention or consistent supervision. However, mixed reports around management, staffing, cleanliness, and a few serious allegations mean careful, current verification is important before placement. Visiting in person, asking specific operational questions, and clarifying expectations about activities and transportation will give the clearest picture of whether Serenity is the right fit for a particular loved one.
