Cedar Ridge Rehabilitation and Healthcare Center

    1700 N Washington St, Pilot Point, TX, 76258
    4.7 · 73 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    5.0

    Genuinely caring staff, clean facility

    I placed my loved one here and I'm so grateful - the staff are genuinely caring, professional, and treat residents like family. The facility is very clean, well-maintained and feels like home; leadership, nursing, therapy, activities and admin are attentive and give me real peace of mind. I highly recommend this place for rehab, long-term, or memory care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.68 · 73 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.6
    • Meals

      4.0
    • Amenities

      3.8
    • Value

      5.0

    Pros

    • Caring, compassionate staff and nurses
    • Responsive and attentive CNAs and aides
    • Clean, well-maintained facility with fresh smell
    • Strong rehabilitation services and therapy team
    • On-site medical, dental, and physical therapy services
    • Memory care programming with encouraged participation
    • Active, passionate Activities Director and robust activity offerings
    • Regular outings and community events
    • Personalized attention from office and admissions staff
    • Warm, family-like atmosphere that feels like home
    • Helpful, reassuring reception and admissions coordinators
    • Staff members specifically praised by name for excellence (e.g., Gina, Tiffany, Terri, Nurse Grace)
    • Administration and management visibly involved and supportive
    • Housekeeping and maintenance show high standards
    • Grooming and daily living services provided
    • Supportive transition planning for discharge or long-term placement
    • Many reviewers highly recommend the facility
    • Skilled nursing and long-term care capabilities
    • Positive experiences with end-of-life care for some families
    • Timely visits and engagement with families
    • Friendly, upbeat workplace culture among staff
    • Personal touch from front office and caretaking teams
    • Event participation (e.g., holiday celebrations) that enhance resident life
    • Rehab-focused support that helps residents return home
    • Overall strong reputation locally and repeat recommendations

    Cons

    • Perceived understaffing and staffing shortages on some shifts
    • Long wait times for assistance reported by some families
    • Occasional unresponsive or unreachable phone/reception coverage
    • Inconsistent communication between doctors and families
    • Reports of unreturned calls and poor follow-up
    • At least one report of lost or unreturned personal items
    • Meal quality reported as inconsistent (some say needs improvement)
    • Allegations of neglect or inadequate care during certain shifts
    • Overcrowded rooms cited by one reviewer
    • Some reviewers perceive a 'bare-bones' level of services or underqualified staff
    • Variability in experience between staff/shift (weekend vs weekday differences)
    • Mixed reports about responsiveness of nursing staff at times

    Summary review

    Overall sentiment: The reviews for Cedar Ridge Rehabilitation and Healthcare Center are strongly positive in aggregate, with recurring praise for the staff, cleanliness, rehabilitation services, and the facility’s ability to create a home-like environment. A large number of reviewers emphasize compassionate, attentive care provided by nurses, CNAs, aides, and ancillary staff (housekeeping, maintenance, kitchen and administration). Many reviewers explicitly state they would recommend the facility and describe it as a place where residents and families feel comfortable, supported, and well cared for. Several specific staff members and leaders (for example Gina, Tiffany, Terri, and Nurse Grace) are singled out for exemplary performance, indicating meaningful personal relationships between staff and families.

    Care quality and clinical services: Reviews consistently highlight strong rehabilitation and skilled nursing services — on-site physical therapy, medical and dental support, and a rehab-focused team that helps residents transition home when appropriate. Multiple accounts describe staff going ‘above and beyond’ to address clinical and personal needs, with particular praise for individualized attention during rehab and long-term stays. Memory care programming is noted as active and encouraging participation, and reviewers appreciate the combination of clinical capability with compassionate caregiving. At the same time, a minority of reviews report serious concerns such as perceived neglect or inadequate care during particular shifts; these instances appear episodic in contrast to the majority positive narratives but are significant and should be noted.

    Staff, culture, and management: The facility’s staff culture is repeatedly described as warm, personal, and family-like. Many reviewers call out office support, reception, and admissions staff for providing a personal touch that eased transitions into the facility. Management and administration receive repeated praise for visible involvement, responsiveness, and creating an upbeat environment. The Activities Director and events programming are frequently highlighted as strengths, contributing to resident engagement and a sense of community. However, staff performance appears variable at times: while many reviewers report excellent responsiveness, some note understaffing or specific shifts where responsiveness falls short (for example, weekends or particular wings), suggesting inconsistency across staffing patterns.

    Facilities, cleanliness, and atmosphere: The facility’s cleanliness and upkeep are among the most consistent positive themes. Reviewers repeatedly report a clean environment, pleasant/fresh smells, well-maintained grounds, and a home-like ambiance. These factors contribute strongly to family comfort and to perceptions that the facility is well run. Several reviewers specifically mention first impressions (admissions process and building appearance) as reassuring and professional.

    Activities and social engagement: Activity programming receives strong, consistent praise: an engaged Activities Director, frequent outings, holiday events, and encouragement for memory care residents to participate. Families appreciate the social offerings, which are highlighted as helping residents settle in and improving quality of life. Events such as Christmas celebrations and community outings are singled out as memorable and meaningful.

    Dining and ancillary services: The quality of meals is a mixed area. Several reviewers characterize the food as excellent or praise meal service, while a smaller number explicitly state meals need improvement. Kitchen and dining staff are also named among the caring roles by some families, but the inconsistency suggests dining experience may vary over time or between individual expectations.

    Communication and concerns: A recurring theme among critical comments is communication — both between physicians and families and in follow-up from staff. Some reviews call for more direct doctor-family communication and faster responsiveness to family inquiries. There are specific negative reports including unreturned calls, missing personal items, and at least one allegation of a nurse being asleep or severe understaffing on a wing. These serious concerns are fewer in number than the positive comments but are notable because they touch on resident safety and trust. Staffing shortages and long wait times for assistance are the most frequently recurring negative operational concerns and appear to correlate with the reports of inconsistent responsiveness.

    Patterns and overall assessment: Most reviewers describe a positive, family-like culture with strong rehabilitation services, clean facilities, and engaged staff. Praise is detailed and personal in many cases, with multiple staff members and leaders receiving individual recognition. The primary patterns of concern—intermittent understaffing, communication gaps (especially regarding physician-family interactions and call follow-up), occasional reports of lost items, and inconsistent meal experiences—are substantive but appear in a minority of reviews. This pattern suggests the facility generally performs well but has operational vulnerabilities at certain times or in specific areas (e.g., coverage on weekends or particular wings).

    Implications for prospective families: Prospective residents and families should weigh the overwhelmingly positive reports of compassionate care, strong rehab support, cleanliness, and community engagement against the documented operational issues. Before placement, families may want to ask the facility about current staffing levels (including weekend coverage), policies for physician-family communication and call follow-up, inventory and handling of personal items, and meal menus/choices. Visiting during different shifts (weekday and weekend) and speaking directly with admissions or named staff members can help assess consistency. Overall, Cedar Ridge appears to offer robust, person-centered care and a restorative rehab environment for many residents, with some areas where monitoring and clear communication can reduce the risks highlighted by the critical reviews.

    Location

    Map showing location of Cedar Ridge Rehabilitation and Healthcare Center

    About Cedar Ridge Rehabilitation and Healthcare Center

    Cedar Ridge Rehabilitation and Healthcare Center sits over in Pilot Point, TX, and the place has 108 certified beds and helps about 81 people each day on average, so you've got a fair amount of folks living there even though it never feels too packed, and those numbers mean you'll see both new faces and staff around often, which a lot of people seem to like, especially since the staff's known for being caring and doing their best to support everyone in both medical needs and the everyday stuff that comes with living there. With a whole range of services on offer like skilled nursing, long-term care, rehab, wound management, memory care, and even telemedicine, you'll see them try to help people with different problems-be it short stays or folks who need to make it their home for longer, and there's special help for people with Alzheimer's or memory troubles. The team who works there is trained and handles each resident with an individual care plan, which is probably why some families say nice things about how the staff handles the emotional side of care and tries to keep people feeling at ease in the setting, and the place even has pet-friendly policies, so you might see dogs or cats here and there, something that's gotten a thumbs up from quite a few people.

    Now, like any other place, there've been issues-Cedar Ridge has had 27 total deficiencies found in inspections, including five about infections, and there've been citations for not always keeping the environment as homelike or clean as it should be, and for not making sure residents are free from restraints unless truly needed for medical reasons, so those are things you ought to know if you care about safety and comfort, but staff turnover is a bit lower than average, with nurse turnover at 43.4% compared to the state's 51.8%, which some will see as a good sign. They keep nurses on staff all hours and the nurse-to-resident hours are about average for Texas, so there will usually be someone around for care, plus they offer admissions 24/7, making it easier for people who need help at odd times. The facility is run by Nexion Health Leasing, Inc. since 2020 and Nexion Health is involved in other states, so they stick to their own rules and procedures, and it's a for-profit business, operating as an LLC, so it's not owned by a local family or church group. Some awards and community praise mention that Cedar Ridge does a good job with things like professional services and that they offer activities and amenities to help residents pass the time, though some of these programs and activities might depend on what staff are available and the needs of each resident. Overall, the staff focuses on helping people maintain as much wellness and independence as they can, tailoring the plans to each person, and they try to make the facility feel comfortable and homey, but every place has its strengths and its weak spots, so it helps to visit and see if it feels right for what you or your loved one needs.

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