Accel at Willow Bend

Accel at Willow Bend sits in Plano, Texas, and serves as a skilled nursing facility with 110 certified beds, though about 70 residents stay there on an average day, and you'll see that people come here for both long-term care and rehabilitation, plus some families bring loved ones in for respite care when they need a break. Managed by Pf Plano Snf Ops, LLC since September 2021 under the Stonegate Senior Living network, the place offers a range of care that includes high acuity medical services, outpatient rehabilitation, primary care, urgent care, imaging, and lab work, and there's a real focus on preventive care and patient education, and they'll support community involvement with educational seminars and other outreach efforts, which some folks find helpful, and the building has amenities like dining rooms and space for family to visit, plus a gallery to see from time to time. The nurse staffing levels average 3.62 hours per resident per day, which is a bit higher than the state average, but the nurse turnover rate is high at 61.3%, higher than many other places around Texas, and that's something families often want to know, since stability among staff can be important. The facility has had deficiencies cited by surveyors for infection control and meeting certain care requirements, including issues with how infections spread, and there's been attention to pharmacy services, nutrition, dietary rules, and making sure resident rights are respected, so they're expected to follow professional standards for food and medicine, and there's always a licensed pharmacist involved. Some residents say the place feels like a "home" away from home, and the head of therapy services, Heidi, leads a dedicated team for physical therapy and behavioral health, making sure rehabilitation and specialty care go on for those that need it. Accel at Willow Bend's mission is to keep the environment safe and welcoming, and you'll find staff speak English and work to support wellness through various programs, even though staff languages besides English aren't listed and there aren't any specialty programs highlighted beyond therapy. While deficiencies have been noted, the community works to accommodate residents' needs and preferences, with staff aiming for personalized care, though like any place, there's always room for both praise and improvement.