The Healthcare Resort of Plano

The Healthcare Resort of Plano manages 70 certified beds and sits in the Plano medical community near The Medical Center of Plano and Baylor Plano, and you'll find the skilled nursing services on the first floor in Suite 1 while assisted living is on the second floor in Suite 2, so it's set up for both short-term and long-term care depending on what folks need. Some of the rooms are private suites with bathrooms and showers, and overall the place has a resort-like look with common areas, rehab suites, pet-friendly units, Wi-Fi, and handicap accessible spaces, and if someone wants a bit more, the amenities include things like dining with fresh, seasonal ingredients, activities with social or physical engagement, and concierge-style hospitality to help everyone feel taken care of. The staff includes nurses, aides, and therapists who're known around there for being helpful, kind, and supportive, and those staff members focus on rehabilitation, nursing care, assisted living, memory care, and independent living, while still making time for things like community outreach and health seminars. The center claims a higher nurse staffing level than the state average, giving about 4.21 nurse hours per resident each day, though at the same time, nurse turnover's been high at 69%, and the latest inspections show it's had 26 deficiencies, with five relating to infection issues, and two big ones-one about accident hazards and supervision and another about lacking pharmaceutical services with a licensed pharmacist, so there's room for improvement in those areas. Keystone Care LLC and The Ensign Group own and run the place, and Kevin Niccum's managed it since January 2017, and the team says they try to help residents reach their best level of independence and comfort, whether that's through rehabilitation, long-term nursing, or just nice meals and activities. Folks can bring their pets, use the high-speed internet, or take part in planned activities that have even won some awards, and there's a free ombudsman service people can use if they want to talk about complaints or concerns. Medicare and major insurances are accepted, the resort's location makes it easy to reach clinics or hospitals, and guests get a lot of choices for medical recovery, therapy, and daily living help.