Highlands Guest Care Center

Highlands Guest Care Center in Nocona, Texas, has 116 certified beds with both private and semi-private suites that have been newly remodeled, and those private rooms help residents who want a more comfortable rehab-to-home experience, and while there's a strong clinical team here skilled in wound care, IV antibiotics, and post-surgical care, plus a rehabilitation staff to help folks with recovery, the place has faced some serious problems in the past; inspection reports show 26 total deficiencies, including troubles with safe pain management, accident safety, and protection from abuse or neglect that even amounted to immediate jeopardy for residents' health or safety, and, on top of that, there've been a couple of infection-related deficiencies too, so there's room for improvement when it comes to patient safety. The nurse turnover rate runs high at 65.2%, and the facility provides about 2.91 nurse hours per resident each day, which is something for families to think about, but residents do get 24/7 nursing care and a comprehensive set of services like Dialysis, Medication Management, Long Term Care, Medically Complex Care, Occupational Therapy, Physical Therapy, Skilled Nursing, Speech Therapy, Tracheostomy Care, Traumatic Brain Injury care, Wound Care, and more specialized therapies, so there's a lot they can handle right at the center if someone needs help regaining independence after a hospital stay or just needs ongoing medical support. Highlands Guest Care Center belongs entirely to the Nocona Hospital District and has been managed by The Highlands Guest Care Center LLC since July 2018; it's still affiliated with the hospital district, so there's some sense of local oversight. Amenities like WiFi and arts and crafts activities give a bit of comfort, and the building is laid out to create a cozy, supportive setting for seniors, plus there are smoking areas for residents and visitors, since some folks like that, and the place is known to have responsible and attentive staff, with leadership under a respected administrator named JP, and there's even a long-term care ombudsman in place to help resolve resident complaints confidentially. Staff members shape care around each resident's needs and focus on recovery, well-being, and maintaining quality of life day to day. The general feel aims to be both comfortable and practical, with therapies and services meant to help people feel respected and looked after, but those inspection problems can't be ignored, so families might want to visit and see firsthand whether the environment and services are the right fit.