Overall sentiment in these reviews is highly mixed, with strong praise for certain individuals and departments (notably CNAs and therapy staff) alongside repeated and serious concerns about nursing responsiveness, communication, hygiene, and clinical safety. Multiple reviewers singled out specific caregivers for exceptional care and compassion—Erica Martinez and several CNAs and therapists were repeatedly praised for treating residents kindly, being hardworking, and going above and beyond. Rehab and therapy services receive frequent positive comments: many reviewers described skilled, enjoyable physical therapy, adequate rehab equipment, and staff who helped residents recover and felt invested in their progress.
However, juxtaposed with that positive feedback are numerous and recurrent complaints about nursing care and basic monitoring. Several reviewers describe failure to check or record vitals after transfers or overnight, ignored signs of respiratory distress and blurred vision, ignored nurse call lights, and long response times when assistance was needed. These are clinical-safety concerns rather than simple service gripes and were paired in some reviews with descriptions of staff refusing simple requests (for example, not refilling water). There are also accounts of residents being discharged in a weakened condition after inadequate or absent physical therapy in at least one case.
Communication and management are a major theme of complaint. Families reported wrong contact information, unreturned calls from supervisors (Diane named), and inconsistent or dishonest communication from certain administrative staff. At the same time, other staff members such as Jenny and front-desk personnel like Janie were praised for honest, helpful, and welcoming interactions. This pattern suggests substantial variability across shifts, units, and individual employees: some staff and departments operate well and keep families informed, while others fall short or are reportedly hostile.
Facility condition reports are also inconsistent. Several reviewers described bright, clean, and cheerful units that are welcoming to visitors, while others reported serious hygiene issues including urine odor, roach sightings, and overall filth. These conflicting accounts indicate uneven environmental standards or variability between wings/units. Dining similarly elicited polarized feedback: multiple reviewers said meals were good, while others said food was horrible and that a resident had to buy his own food. Activity programming also varies—some residents enjoy regular activities like bingo and socializing, while others report limited or unengaging options.
A few reviews make severe allegations about staff behavior and management priorities, including claims of abusive or antagonizing nurses, staff laughing while residents screamed, and a management focus on money rather than resident welfare (one reviewer named a manager, Beth, in a strongly negative way). There was also at least one mention of a COVID infection incident. These are serious allegations that, if accurate, point to systemic problems that go beyond isolated incidents.
In sum, Rockport Nursing and Rehabilitation Center appears to offer high-quality care in some areas—notably rehab/therapy, and from particular CNAs and therapists—while presenting significant, recurring problems in nursing responsiveness, communication, cleanliness, and consistency of care. The reviews paint a picture of uneven performance: families who encounter the praised staff and functioning units report good outcomes and experiences; families who encounter the problematic staff or units report neglectful or harmful experiences. Prospective residents and families should weigh this variability carefully, ask targeted questions during visits (staffing levels, nursing response times, infection control, monitoring protocols, dining policies, and how they handle complaints), verify who will provide direct care, and consider obtaining references from current families or touring multiple times at different hours to assess consistency.
