University Village

    4701 Campus Village Dr, Round Rock, TX 78665
    • Assisted Living
    • Memory Care

    Attentive staff, bright homey community

    I moved my mom here and I'm very pleased overall. The staff are incredible - attentive, long-tenured, and quick to communicate - and they genuinely know and care for residents. The community is clean, bright, and homey with lots of natural light, well-kept grounds, good meals, regular activities/outings, salon and fitness amenities, pet visits, and strong memory-care expertise with on-site support. My parent feels safe, comfortable, and engaged, and I'd recommend this place as a very good option.

    Loved one of resident
    Jul 2026

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    Reviews

    4.67·(99)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.7
    • Meals

      4.3
    • Amenities

      3.9
    • Value

      4.1

    Pros

    • Compassionate, attentive caregiving staff
    • High staff-to-resident ratio and long staff tenure
    • Memory-care expertise and dementia-specific programming
    • On-site medical services and comprehensive therapy (PT/OT/SLP)
    • Clean, well-maintained, home-like environment
    • Nutritious, accommodating meal service and plentiful snacks
    • Active engagement with varied activities and community outings
    • Secure, safety-conscious design for memory support
    • Abundant natural light and park-like grounds
    • On-site amenities (fitness center, salon, therapy rooms)
    • Timely family communication and flexible move-in support
    • Transportation and appointment coordination
    • Available hospice and home-health services on site
    • Pet-friendly environment and regular pet visits
    • Personalized care planning and proactive staff follow-through

    Cons

    • Inconsistent staffing patterns and reliance on temporary staff
    • Variability in housekeeping and room-cleaning consistency
    • Limited private living-space size and storage in some units
    • Limited availability of in-room/private showers in certain units
    • Activity programming can be insufficiently stimulating for higher-functioning residents
    • Noise and outdoor-environmental comfort issues in some common areas
    • Occasional gaps in administrative follow-through and communication
    • Perceived high cost and additional level-of-care upsells
    • Medication-management inconsistencies and clinical-safety concerns
    • Institutional or hospital-like feel in larger facility sections

    Summary of reviews

    University Village presents as a predominantly well-regarded assisted- and memory-care community with a number of consistent strengths. The strongest themes across reviews are the quality and character of direct care: staff are described as compassionate, attentive, and familiar with residents, with many long-tenured employees and a generally favorable staff-to-resident ratio. Reviewers highlight dementia-care expertise, safety-focused design elements, and a home-like layout that supports family involvement.

    Clinical and support services are an important asset. Families note on-site medical access, comprehensive therapy services (PT/OT/SLP), availability of nurse practitioners and physicians, and on-site hospice/home-health options. Several accounts praise prompt clinical responsiveness (including fall-alarm response) and personalized care planning. At the same time, a small number of reviewers raised serious clinical concerns, including at least one medication-related incident; these appear isolated but should prompt prospective families to ask about medication protocols, incident reporting, and clinical oversight during a tour.

    Dining and day-to-day living are generally positive. Meals are frequently described as nutritious, accommodating of preferences and special diets, and complemented by snacks throughout the day. The community offers a range of amenities — fitness center, salon, therapy rooms, bright dining areas, and open common spaces — and many families value the natural light, park-like grounds, and pet-friendly environment.

    Activity programming receives mixed feedback. Many residents participate in puzzles, games, movie nights, outings, and culturally oriented events; cottages and some units are noted for creative, engaging programming. Conversely, some families feel the calendar can be insufficiently stimulating for higher-functioning residents and that activity staff awareness and creativity vary between neighborhoods. Prospective residents should review the current activity calendar and observe a program session to assess fit.

    Facility condition and layout vary by building. Newer construction and common areas are described as bright, clean, and modern; private units can range from spacious light-filled rooms to smaller, more compact rooms with limited storage and few private showers. Noise from traffic or large patios and limited outdoor walking areas were cited in some locations. Housekeeping consistency in private rooms also varied in reviewers’ experiences.

    Management and operations show strengths and some areas for inquiry. Many families praise an engaged executive director, proactive communication (including FaceTime/photo updates), and flexible move-in support. However, others noted intermittent administrative follow-through, paperwork delays, and communication lapses. Staffing patterns — including reliance on temporary staff during shortages — were linked to variability in care continuity and activity delivery. Concerns about pricing transparency and perceived upselling of higher care levels were also raised.

    Bottom line: University Village offers a strong caregiving culture, robust clinical and therapy services, and a comfortable, secure physical environment that many families find reassuring for memory-care and assisted-living needs. At the same time, prospective residents should investigate unit size/layout options, private-bath availability, current activity programming, staffing stability, medication-safety protocols, and the facility’s pricing structure during an in-person visit to ensure the community’s operational patterns align with the resident’s needs and expectations.

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    Location

    Map showing location of University Village

    University Village is located at 4701 Campus Village Dr, Round Rock, TX, 78665.

    About University Village

    University Village sits in Round Rock, Texas, at 4701 Campus Village Drive, and has a one-story design to help people get around easily, with high ceilings and sky windows to let in lots of natural light, and four separate neighborhoods that each feel like a small home, so the rooms, courtyards, and eating areas don't feel too big or confusing, especially for residents who might have memory problems or get lost easily. The community gives housing through private apartments and studio units, with prices averaging about $7,000 a month, and each apartment has wheelchair-friendly restrooms and is close to common areas, which are all wheelchair accessible and open for both indoor and outdoor activities. There are courtyards with raised gardens, fireplaces, and enclosed spaces so residents can sit outside safely, and the walking areas inside are designed to keep everyone safe as they move around.

    Memory care and assisted living services are both offered, so seniors can stay even if their needs change, with specialized help for Alzheimer's disease and different types of dementia in a secured building to prevent wandering-with technology like bracelets that sound alarms if someone's at risk of leaving, and special staff training on handling aggressive behavior or confusion. If someone needs more help, standby assistance for transfers and mechanical lifts are available, and the staff can help with medication, including insulin shots, and with incontinence issues for those able to manage them.

    The place has staff on duty all day and night, ready to respond to emergencies, give reminders about daily routines, and offer behavioral support, always with the "friends taking care of friends" Personal Touch approach that aims for residents to feel seen, cared for, and able to express themselves. Family-style, nutritious meals are cooked and served three times a day, with snacks always available, and small dining rooms add to the homey feeling. There's a full-time activity director-Rose Cortez-who organizes group and individual activities like gardening, cooking, movies, music sessions, yoga, Tai Chi, art classes, karaoke, intergenerational programs, spiritual opportunities, and weekly outings to parks, restaurants, and shops, so people can stay active and see new places, and programs are adapted for residents in all stages of memory decline, including reminiscence, sensory activities, scrapbooking, memory boxes, and patterning classes.

    University Village also has a therapy fitness room run by Valerian Home Health and Hospice, a beauty and barber shop, spa rooms with whirlpool walk-in tubs, devotional services for all religions, computers with free Wi-Fi, and transportation options that include both resident parking and rides for those who no longer drive. The atmosphere aims to be friendly, with resident and visiting pets providing extra companionship and joy, and there are pet-focused programs so animal lovers don't have to be without them. The staff, recognized for friendliness and compassionate care, go through regular training, particularly for memory care, and work all hours to support residents' physical, social, emotional, and spiritual health. The building is kept secure for safety, especially for people prone to wandering, and the whole layout helps lower stress and confusion, so families can visit in comfortable common rooms or enclosed courtyards. University Village is locally owned and close to two major hospitals, and the community's received awards for its memory care and staff friendliness, which shows up in reviews that mention the helpfulness and warmth of the people working there. Tours are always available for families wanting to see what life is like day-to-day, or to check out the dining options and the different amenities on offer, and for more details, information can be found at their website, http://universityvillagemc.com.

    People often ask...

    University Village offers assisted living and memory care.

    There are 28 photos of University Village on Mirador.

    The full address for this community is 4701 Campus Village Dr, Round Rock, TX 78665.

    No, University Village does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Texas, the Health & Human Services Commission licenses assisted living and long-term care facilities, conducting health and life-safety visits and complaint investigations.

    License number001cv00000RqhpsAAB
    StatusActive
    Facility typeAssisted Living Facility (type B)
    License classLicensed
    Capacity126 residents
    LicenseeUV MEMORY CARE LLC
    Care servedType B
    Special certificationAlzheimer's Certified
    View the official license record

    Inspection Reports

    1

    Reports

    1

    Citations

    0

    Complaints

    3

    Years

    20 Sept 2023Inspection
    Identified noncompliance with food establishment rules and local health ordinances, and it was corrected on 2023-10-09.
    • Health Visit

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of University Village. The information above has not been verified or approved by the owner or operator. For exact information, please contact University Village directly. There is no cost for this service. We are compensated by the community you select.

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