Overall impression: Reviews for Asher Point Independent Living of Sherman are mixed but cluster around two consistent themes: the staff and social life are frequently praised, while the physical plant, operational consistency, and management stability draw repeated criticism. Many reviewers report a warm, caring, and welcoming community with attentive front-line staff and an active calendar of events. However, multiple accounts point to an aging facility, intermittent service breakdowns, and management turnover that have produced uneven resident experiences.
Staff and caregiving environment: One of the strongest and most consistent positive themes is the people. Reviewers repeatedly describe staff as friendly, compassionate, and personally engaged — from sales and admissions through dining servers and housekeeping. Several staff members and leaders receive name recognition for going above and beyond (maintenance staff and some managers/ADs). The admissions and tour experience is often noted as non-pushy and informative; many families felt supported during move-in and transitions. That said, there are significant reports that the community is not equipped or intended to provide substantial individualized care. Multiple reviewers stated Independent Living layouts and services make the community unsuitable for very frail residents or those who require consistent personal care. A handful of reviewers who needed more support described poor outcomes or confusion about care arrangements.
Maintenance, facilities, and building condition: Reviews present a split picture. Numerous reviewers praise the maintenance team for responsiveness and quality work — several name individuals as dependable and hardworking. At the same time, frequent comments highlight an aging building with deferred updates: worn carpeting, scuffed interiors, areas needing painting, and periodic fountain or courtyard cleanliness issues. There are multiple reports of slow repairs or broken items left unresolved for long periods. More serious infrastructure incidents were reported (notably frozen pipes that led to flooding and damaged resident belongings; prolonged water outages; heating or toilet failures during a freeze), and those events generated strong negative reactions because residents felt insufficiently compensated or supported. Overall, while maintenance staff are often commended, systemic building upkeep and capital investment appear inconsistent.
Dining and culinary services: Dining is another mixed area with polarized feedback. Many reviewers praised the culinary team, describing high-quality, varied meals, pleasant servers, and attractive dining spaces. Community socials tied to food are popular (ice cream socials, BBQs, themed events). Conversely, several reviewers report a decline in meal quality tied to chef turnover or kitchen staff changes — complaints include greasy or fried meals, overcooked entrées, canned vegetables, and dry desserts. There are also operational dining issues mentioned: long meal service times, strict or odd dining rules (e.g., walker restrictions), and times when meal choices were limited because of staffing or utility disruptions.
Activities, amenities, and community life: This is one of the community's strongest selling points. Reviewers consistently note an extensive calendar of activities: classes, games (poker, bridge, bocce), outings, travel perks, social clubs, fitness classes, and seasonal events. Common areas, courtyards, and hotel-like public spaces receive positive mentions when maintained. Several reviewers say their relatives became socially engaged and happier after moving in. Availability of on-site amenities — exercise room, salon, library, pool — contributes to a feeling of a full-service independent living environment, though a few reviews note that pools/spas were out of order or missing.
Management, operations, and service reliability: A recurring concern is leadership churn and inconsistent follow-through from management. Many reviewers note frequent management changes, which they link to declines in service quality or broken promises. Specific complaints include reductions in services without rent adjustments, unfulfilled commitments (appliance/stove not delivered, promised repairs not completed), and poor handling of incidents (e.g., lack of compensation after water damage). Conversely, several recent comments point to improvements or promising new managers who are attentive, suggesting variability across time depending on leadership.
Housekeeping, staffing and pandemic-era impacts: Reviewers describe the facility as generally clean in high-traffic areas, especially the dining room and main halls, but also report intermittent housekeeping shortfalls — missed trash removal, under-staffing, and slower-than-expected room cleanings. Some reviewers directly attribute service strain to COVID or staffing shortages, noting that pre-pandemic the community rated higher and that pandemic-related stress exposed staffing limits. A few reviewers mention infection-control efforts and staff dedication during outbreaks, which they appreciated.
Value and suitability: Perceptions of value vary. Many families say the pricing is reasonable and that Asher Point offers good value compared with other options in the area, especially considering location and activities. Other reviewers consider it overpriced given the facility’s age and inconsistent service levels. Several reviewers emphasize that the community is a good fit for active, independent seniors who want social engagement, but less appropriate for those needing high levels of assistance or memory care.
Notable negative incidents and patterns: The most serious and recurring negative reports involve water/utility failures and a frozen-pipe flood that damaged resident apartments and belongings; these incidents generated strong negative feedback about compensation and responsiveness from management. Additional negative patterns include kitchen turnover causing food-quality swings, management promises not kept, intermittent shuttle/transportation gaps, and some privacy/mail handling mistakes.
Conclusion and takeaways: If you prioritize staff warmth, a robust activity calendar, social engagement, and a community with on-site amenities, many reviewers indicate Asher Point can deliver a positive experience. If you place higher priority on a recently renovated physical plant, consistently reliable management, or on-site skilled care for frail or memory-impaired residents, the mixed reports about deferred maintenance, service variability, and leadership turnover suggest caution. Prospective residents and families should: (1) tour multiple times, including a meal service; (2) ask specific, written commitments on promised repairs and services; (3) inquire about contingency plans and compensation for major incidents; (4) confirm current staffing levels in dining, housekeeping, and transportation; and (5) determine whether the Independent Living model matches the resident’s likely future care needs.
