Overall sentiment in the reviews is mixed but leans positive: many reviewers strongly praise Preston Place for its caring, personable staff, clean and home-like atmosphere, and active programming, while a smaller but significant set of reviewers report serious problems with management, food service, safety, and consistency of care. The majority of comments emphasize a family-like culture, individualized attention, and staff members who know residents by name and "go above and beyond." Multiple reviewers point to specific staff and leaders (for example, Crystal, Chelsea, Tina, Peggy, Dorothy, Rebecca) and describe frequent, thoughtful interactions, regular health checks, and staff involvement in residents' daily lives.
Care quality and staff: The dominant theme is that core staff are compassionate, attentive, and highly regarded. Reviewers repeatedly describe staff as kind, caring, and committed; many say staff check on residents, perform vitals and blood pressure checks, and respond promptly to family calls. Several accounts emphasize exceptional personal attention, hospice support offered in-residence, and staff helping with small personal tasks (nail painting, escorted activities). However, there are multiple reports of inconsistent care: a minority of reviewers recount serious negative outcomes (a resident removed after five months, alleged neglect, safety concerns) and recommend researching thoroughly. Staffing challenges are explicitly mentioned — temporary or agency staff are used at times — so continuity can vary: core staff are praised, but turnover and gaps have been reported.
Facilities and setting: Reviewers largely describe Preston Place as a clean, well-maintained, small-scale community in a quiet, residential/secluded location with pleasant outdoor spaces (courtyard, patio, garden, concrete walking areas) and private rooms or one-bedroom apartments with kitchenettes and safety features. The atmosphere is frequently called "home-like," "intimate," and comfortable. A few reviewers noted occasional smells or bathroom cleanliness issues and one-off lapses (apartment not cleaned for weeks in one account), so cleanliness is generally strong but not uniformly perfect.
Dining and meals: Dining is a polarizing topic. Many reviewers laud the on-site chef (Chef Phoebe named), describe high-quality meals, five-star dining room experiences, snacks, meal delivery to rooms, and a variety of menu options. Conversely, a number of reviews report poor food quality — meals burnt, served 30–45 minutes late, limited choices, and a new cook causing variability. This split suggests dining quality is inconsistent over time and may depend on staffing (chef presence) and kitchen management.
Activities and social life: Activity programming is frequently cited as a highlight. An active activities director, regular arts and crafts, bingo, gardening club, outings, games, exercise, and social events are described, and many residents participate and enjoy these offerings. That said, some reviewers note a slower pace, fewer evening activities, or occasional cancellations. The community size contributes to an intimate schedule with fewer but more personalized programs; prospective families should ask for a current calendar to ensure it meets their expectations.
Management, contracts and administration: Several reviewers express concerns about management and administrative matters. Positive comments mention engaged leadership and excellent community resource staff; negative reports include contract disputes, refunds pending, the facility being sold, and allegations of unprofessional behavior (public reprimands, favoritism, racism). These administrative issues appear to have affected trust for some families and led to abrupt removals in at least one case. There are also mentions of medication management issues and a few warnings to research thoroughly before placing a loved one.
Safety and clinical services: Safety features such as a secure front door, life alert buttons, and on-site nursing are commonly cited and reassuring to families. At the same time, a handful of reviewers recommended installing cameras in rooms and raised safety concerns — comments that align with other reports of inconsistent care and suggest families should ask specific safety and monitoring questions. On the medical side, the presence of an on-site nurse and regular health checks was highlighted positively, but some reviewers noted gaps in more advanced or consistent clinical care.
Patterns and recommendations: The reviews show strong strengths in personalized caregiving, a warm community atmosphere, attractive outdoor spaces, and an active social program, balanced against periodic operational and quality-control problems (food service lapses, housekeeping misses, staffing turnover, and troubling reports about management/contract disputes). The variability suggests that the experience at Preston Place depends heavily on which staff members are present, recent leadership or ownership changes, and kitchen/housekeeping staffing stability.
For prospective residents and families: the reviews support that Preston Place can offer a loving, safe, and well-kept home with excellent staff and programming — but due diligence is important. Recommended steps include touring at mealtime to observe food service, meeting core nursing and caregiving staff, asking about staff turnover and use of temporary staff, requesting a current activity calendar, checking housekeeping schedules and examples of recent unit cleanliness, reviewing contract terms (refund and sale policies) carefully, and asking how safety incidents and complaints are handled. Also consider asking about camera policies, medication management procedures, and recent changes in ownership or management to reduce the risk of encountering the negative patterns some reviewers describe.
