Overall sentiment is highly polarized: many reviews describe Texoma Healthcare Center as an excellent short-term rehabilitation facility with standout therapy, wound care, and several deeply compassionate staff members, while a significant number of other reviews describe severe problems in long-term care, safety, cleanliness, and management. The clearest and most consistent positive pattern is strong rehabilitation outcomes—multiple reviewers credit the therapy department and individual therapists with helping patients regain mobility, return home quickly, and achieve measurable recovery goals. Wound care, pain management, and discharge coordination are repeatedly praised. Numerous families singled out individual employees (for example, Valarie, Mandi, Miss Tina, Q, Brian, and others) and the nursing/therapy teams for going “above and beyond,” demonstrating advocacy, competence, and genuine compassion for residents and families.
However, alongside these positive accounts are repeated, serious complaints of neglect and safety lapses. Multiple reviewers reported chronic understaffing that translated into delayed call light responses, missed showers, delayed diaper changes, long waits for pain medication, and insufficient bathroom assistance. Several accounts describe extreme care failures—severe dehydration with dramatic weight loss, untreated infections, UTIs and seizures requiring hospitalization, bedsores, and at least one death occurring during a stay. There are also allegations of abuse, harassment by staff, and disrespectful behavior toward residents and families, most commonly centering on specific aides or admissions personnel. These reports suggest inconsistent staffing levels and skill mix across shifts and halls, creating pockets of high-quality care alongside troubling neglect.
Facility condition reports are mixed and highly variable. Many reviewers describe a clean, odor-free center with updated, home-like areas and private rooms, while a significant subset reports poor hygiene conditions: urine and feces odors in halls and rooms, feces on the floor, dirty bathrooms, grimy AC units, mold in walls and ice machines, roaches, rats, and scabies/mites. Equipment problems were also noted repeatedly—broken beds, bed wheels, and alleged shortages of basic items (e.g., appropriately sized beds and walkers). These environmental and equipment issues raise important safety and infection-control concerns when paired with staffing shortages and inconsistent housekeeping.
Dining and activities receive mostly positive comments: many residents enjoyed the food, daily meals, and engagement opportunities like bingo, movies, holiday parties, and chapel services. For short-term rehab patients, meals and activities were secondary to therapy outcomes, and the overall experience was described as pleasant and restorative. Yet, some families reported food service problems (cold or late meals, food spilled on residents) and dietary mistakes (served prohibited items like cheese/pork), again pointing to variability in day-to-day operations.
Administrative and admissions experiences are also split. Several reviewers praised administration for prompt responses, problem resolution, helpful discharge planning, and strong case coordination. These families felt well-informed and supported. Conversely, other reviewers described confrontational or rude admissions staff (several specific names cited), denied tours, misleading communication about bed availability, billing disputes, and even reports of money taken before care. Some reviews mention payroll or ownership transitions creating instability. This inconsistency in leadership engagement and communication contributes to the polarized perceptions: when administration is proactive and responsive, families report trust and satisfaction; when it is defensive or unhelpful, families report betrayal and unresolved safety issues.
A distinct pattern emerges by type and length of stay: short-term, therapy-focused patients and families frequently report excellent outcomes and a high degree of satisfaction with rehab, nursing support, discharge planning, and overall cleanliness in those wings. Long-term residents and some repeat-stay accounts are more likely to report persistent problems—staffing shortages, neglect, environment and pest issues, lost/stolen belongings, and serious safety lapses. This suggests operational strengths in structured rehabilitation programs and weaknesses in consistent long-term nursing coverage, environment maintenance, and administrative follow-through.
In summary, Texoma Healthcare Center appears to deliver very good, even exceptional, short-term rehabilitation and wound care for many patients, supported by committed therapists and some highly regarded nurses and staff. At the same time, there are numerous, specific, and serious allegations about understaffing, neglect, poor hygiene, safety incidents, abuse, and administrative failures that cannot be ignored. Families considering Texoma should weigh the facility’s strong rehabilitation reputation and the presence of standout staff against the documented inconsistencies in long-term care, environment, and leadership responsiveness. If possible, prospective residents and families should seek up-to-date information about staffing levels, recent health department inspections, which wing or unit they will be placed in, who the unit leadership is, and request direct references or tours focused on the specific type of care (short-term rehab vs. long-term nursing) they require.
