Overall sentiment across the reviews is predominantly positive, with multiple reviewers highlighting compassionate, skilled and engaged staff as the facility’s strongest asset. Staff are repeatedly described as friendly, welcoming, smiling, helpful and caring; several reviews go further to say staff went "above and beyond," and a number of individual employees are named and praised (MDS nurse Angel, Respiratory Therapist Quinesha, ADON Danni, team members Jay and Sheryl, nurse Lovie, nurse Erick). A dedicated liaison (named Natasha Brown, with an alternate spelling "Nastosha" in one review) receives specific commendation for helping families understand benefits and for being an advocate for residents. Administration and leadership are also noted positively, with reviewers stating the administrator and management are doing a great job and that they would miss the staff when they leave.
Clinical care and rehabilitation receive consistent praise. Multiple reviews describe successful therapy outcomes, such as improved mobility and walking out after rehab, with physical therapy and a strong therapy team singled out. The facility offers specialized services that reviewers appreciated, including a tracheostomy (trach) program and a secure unit, and reviewers noted good medication management and respiratory support. Reviewers explicitly called the Pines a "skilled facility" and said they felt their relatives were well cared for, indicating trust in the clinical competency of the nursing and therapy staff.
Facilities and environment are described as improving. Several reviews mention a Paradigm takeover that coincided with improved daytime staffing, cleaner facilities, and other facility improvements. Practical amenities noted include in-room TVs and decent meals. Activities programming is present and varied enough to be cited frequently — Bingo, Dominoes, shopping trips, games and quizzes were specifically listed, and reviewers describe resident engagement and enjoyment of activities. One reviewer noted helpful documentation support for family members, which can ease transitions and communications.
While the majority of feedback is positive, there are some notable concerns and inconsistencies to be aware of. One review references an insensitive remark about staff background, suggesting at least one incident of cultural or personal insensitivity. Another review is strongly negative and simply states "horrible, not recommended, avoid," indicating that some experiences can be starkly different from the prevailing positive reports. There are also mentions of short stays and transfers (for example, a three-day stay with a transfer out), which may reflect either expected short-term rehab stays or potential issues with placement continuity. Taken together, these negative points suggest variability in resident and family experiences rather than uniform excellence.
In summary, Paradigm at The Pines is characterized in these reviews as a facility with strong staff commitment, capable clinical and therapy services, and improving facility conditions following organizational changes. Families often report positive interactions with a dedicated liaison, attentive nursing and therapy teams, and meaningful activity options for residents. At the same time, potential residents and their families should be aware of mixed reports: isolated but sharp negative feedback exists, and there are at least a couple mentions of insensitive remarks and transfers that may warrant asking direct questions during a tour. Recommended next steps for prospective families would be to visit in person, ask specifically about the trach program and secure unit if relevant, meet the liaison (ask for Natasha/Nastosha Brown), inquire about staffing consistency and turnover, and seek references from current families to get a sense of whether the positive trends described are consistent over time.
