Overall sentiment in the reviews is strongly mixed, with a large number of positive, specific compliments about caregiving, therapy and rehabilitation services, and several recurring and severe negative allegations related to safety and neglect. Many reviewers praise TLC East Nursing and Rehabilitation for having caring, personable, and professional staff who know residents by name, provide client-centered care, and offer strong therapy outcomes. Multiple families described efficient admissions, clear and timely updates about health and medications, helpful hospice coordination, and a clean, well-kept facility. Memory care and rehabilitation services are repeatedly noted as strengths: reviewers report knowledgeable therapists, notable improvements in function, engaging activities, and a comfortable, homey atmosphere for residents.
At the same time, a significant number of reviews contain very serious concerns and allegations that cannot be ignored. Several reviewers allege physical abuse or intentional harm (reports include bruises, injuries, an alleged intentional trip leading to a hip fracture, and at least one account that references police involvement and hospital transfer). There are repeated accounts of neglectful care—residents found soiled, clothing missing, food dropped in front of residents who cannot feed themselves, and staff walking away or being distracted on phones. Medication problems and lapses in personal care are also reported by multiple reviewers. A handful of posts allege financial abuse or severe management failures, including a claim linking incompetence to an amputation; these are serious accusations reported by families and should be treated as allegations rather than confirmed facts.
A clear pattern in the reviews is variability: many families express high confidence, trust, and willingness to recommend the facility (noting long-serving, devoted staff and consistent teamwork), while others relate alarming incidents and describe poor communication, lack of transparency, and an absence of accountability. Memory care receives praise for its staff and programming in many accounts, yet some negative experiences are specifically tied to the memory unit as well, indicating inconsistent performance across units or shifts. Dining and housekeeping are frequently commended (clean facility, good food, prompt responses), but isolated complaints describe poor meals, unclean conditions, or missing personal items.
Communication and management emerge as mixed themes. Numerous reviewers mention proactive communication, timely updates about medications and treatment plans, and well-run care conferences. Contrasting reports indicate families who received little to no communication about injuries or changes in condition, with some saying staff were unhelpful or absent when family arrived. Several reviewers singled out strong leaders and supportive staff, while others described problems with management responsiveness and oversight.
In summary, the collective reviews portray a facility with many strengths—particularly in therapy/rehab, engaging activities, compassionate staff members, and administrative efficiency for admissions and hospice coordination—paired with troubling and recurring allegations of neglect and abuse by some staff and episodic lapses in safety, personal care, and communication. The most frequent positive themes are caring, competent caregivers and effective therapy; the most serious negative themes are safety incidents, alleged abuse, and inconsistent oversight. Prospective residents and families should weigh the generally strong accounts of care and rehabilitation against the repeated, serious accusations of neglect and dangerous incidents reported by other families, and inquire directly about incident reporting, staff training, supervision, and quality/safety measures during tours and admissions.
