Overall sentiment in the reviews is mixed but leans strongly positive around direct caregiving, therapy, cleanliness, and the facility’s home‑like feel. Recurrent praise centers on the hands‑on staff: CNAs, nurses, techs, and therapists are repeatedly described as attentive, compassionate, experienced, and effective. Physical and occupational therapy receive particularly high marks for producing excellent outcomes and helping residents return home. Multiple reviewers call out long‑tenured employees, strong teamwork, and specific staff members (e.g., Shelly and Kassie) for sincere care. The facility’s cleanliness, recent remodeling in parts, lack of offensive odors, and pleasant resident rooms (wall‑mounted TVs) are also frequently noted. Dining is another consistently positive theme — meals are described as hot, above average, served on time, and prepared by pleasant kitchen staff. Many reviewers say the facility feels welcoming and home‑like, and several families highly recommend it for rehab and long‑term care.
Despite the many positives, there are notable and significant concerns that appear repeatedly and should be taken seriously. The most prominent negative themes are understaffing and limited night coverage, which families link to service gaps and inconsistent care across shifts. Communication and care coordination problems surface in multiple summaries — including poor interactions with the Director of Nursing or administrator in some accounts, and reported difficulty coordinating with hospice. Dementia and Alzheimer’s care is a specific weak point in several reviews: staff uncertainty about how to handle dementia‑related behaviors, an example of a resident being moved to a lockdown unit shortly after admission, and explicit recommendations against the facility for Alzheimer’s care. These issues suggest inconsistent dementia training, protocols, or unit readiness.
There are also serious isolated but alarming reports that contrast sharply with the otherwise positive feedback: one review mentions a patient death, an air‑conditioning outage, staff taking or eating residents’ food, ignored incident reports, and missing clothes. While these appear less commonly than the positive comments, their severity warrants scrutiny and follow‑up. Alongside this, reviewers report occasional rude/unprofessional behavior (notably a weekend nurse) and variability in administrative responsiveness; some reviews praise the administrator and management improvements, while others describe a difficult DON or administrator. This inconsistency indicates that experiences may depend heavily on the specific shift, staff member, or period of time.
Patterns and practical takeaways: Country View appears to excel at personal, hands‑on care delivered by committed CNAs, nurses, and a strong therapy team, making it a good option for short‑term rehab and for many long‑term residents who do not require specialized dementia services. The facility has invested in improvements and remodeling, maintains cleanliness, and provides reliable dining and activities programming. However, prospective families should probe specific concerns before placement: ask about current staffing levels (especially nights and weekends), dementia training and protocols, how the facility coordinates with hospice and outside providers, and any changes implemented after reported incidents. It would be prudent to request details about incident reporting procedures and follow‑up, and to tour the dementia care unit to assess whether it meets the resident’s needs.
In summary, reviews paint Country View Nursing & Rehabilitation as a facility with many strengths in direct resident care, therapy, food, and atmosphere, supported by experienced and caring staff. At the same time, there are recurring operational and specialty‑care concerns — particularly around staffing consistency, dementia care, communication, and a few serious isolated incidents — that families should clarify and monitor when considering this facility.
