Overall sentiment from the reviews is strongly negative, with a consistent pattern of serious care and safety concerns despite a handful of positive notes about activities and some staff. Multiple reviewers describe an initial period where care appeared adequate or where staff members were kind, but many report a decline over time into neglectful and unsafe practices. The most frequently mentioned issues concern basic hygiene and clinical care failures—residents allegedly not being bathed or having oral care performed, fluids not monitored, catheters inadequately cared for, and fevers or other acute issues not addressed. Several accounts link those lapses to dehydration, weight loss, and repeated hospitalizations.
Clinical management and medication handling are recurring problem areas. Reviews indicate medications being unavailable or not administered on schedule, and at least one reviewer reported concern about the accuracy or honesty of medical records. Physical therapy was reportedly absent for residents who needed it. Some reviewers describe the attending physician as unresponsive or incompetent, with one review calling the doctor a "quack." These clinical failures combine with poor monitoring (e.g., allegedly uncalibrated thermometer) to create situations where medical needs may be overlooked or mishandled.
Staffing, communication, and leadership are described as inconsistent and often problematic. While a minority of reviewers praise individual nurses or HR/administration, many more describe poor communication, difficulty locating nurses, delayed meetings with leadership, and belittling or threatening responses when complaints are raised. Specific allegations include abusive or threatening behavior by the Director of Nursing (named Tonya in reviews), and general descriptions of unprofessional attitudes. Some reviewers note that new management and renovations initially seemed promising, but report that the standard of care later deteriorated.
Facility cleanliness and safety issues are prominent. Multiple reviews mention strong urine odors in hallways, filthy shared bathrooms, hair and feces on shower chairs, and cockroaches in staff areas. Rooms and beds are described as old and uncomfortable, and at least one report referred to unsafe room conditions. These sanitation and environmental concerns are serious for a nursing home setting, both for resident dignity and infection control.
Dining and nutrition are additional pain points: reports include undercooked or raw meat being served and generally poor meal quality. Several reviewers link food problems to weight loss and declining health in residents. At the same time, the home maintains an activities program—bingo, movie nights, adult coloring, and a "talking station"—and posts monthly calendars in rooms and common areas. A few reviewers appreciate these activities and the perceived security of keypad entrances, describing the facility as offering a "low-income style" nursing home experience rather than a high-end one.
A pattern emerges of an institution that may have pockets of decent, well-intended staff and observable amenities (activities, secure entry, visible schedules), yet suffers from systemic issues in clinical care, sanitation, communication, and leadership. Several reviewers report severe consequences, including hospitalizations and administrative/financial problems such as unpaid bills and cancelled life insurance, suggesting potential operational or management dysfunction beyond bedside care. The overall voice of the reviews is overwhelmingly negative, with multiple 1-star ratings and descriptors such as "horrific," "dirty," and "horrible facility."
For prospective families or referral sources, the reviews warrant caution. If considering this facility, verify clinical staffing levels, infection-control practices, medication management, and responsiveness of nursing leadership. Request recent inspection reports, staffing ratios, and documentation of corrective actions for any cited deficiencies. If a resident is admitted, maintain close oversight—especially regarding bathing, oral care, hydration, medication administration, food safety, and room sanitation—and document any concerns promptly with administration and regulatory authorities if issues are not resolved.
