Lawrence Street Health Care Center

    615 Lawrence St, Tomball, TX, 77375
    3.8 · 64 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Caring staff but inconsistent care

    I placed my dad here and found many caring, friendly staff, clean, home-like facilities, good food, strong rehab/medical teams and compassionate hospice when needed - staff often went above and beyond. That said, the place is frequently understaffed, and I witnessed missed meds, delayed/denied fluids, hygiene and wound-care lapses, occasional weight loss, small/dated rooms, and concerns in memory care. Administration and some managers were responsive and helpful, but staffing, supervision, and medication/safety issues need improvement. My takeaway: excellent people and amenities, but visit carefully, ask about staffing and medication protocols, and monitor your loved one closely.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.78 · 64 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.0
    • Meals

      3.3
    • Amenities

      4.0
    • Value

      1.0

    Pros

    • Caring and attentive nursing and direct-care staff (many positive reports)
    • Strong rehabilitation team (PT/OT) and skilled rehab services
    • Effective wound care in many cases with wounds healing and no infections
    • Clean, updated or brand-new interiors in some areas with a hotel-like atmosphere
    • Good or very good food according to many reviewers
    • Long-tenured staff and positive workplace/teamwork in some units
    • Warm, welcoming atmosphere with social activities and resident engagement
    • Good hospice and end-of-life care experiences reported
    • Accessible physicians and nurse practitioners available
    • Family-friendly communication and staff who make families feel welcome
    • Accepts Medicaid
    • Nice outdoor spaces, patio, grounds, trees and flowers
    • Amenities such as beauty salon and activities program
    • Some strong, responsive administrators and business managers praised
    • Deficiency-free status and COVID-era proactive communication noted by some

    Cons

    • Reports of neglectful care, including leaving residents in soiled clothing or waste
    • Understaffed/short-handed shifts and high staff turnover
    • Medication errors, missed doses, and prescription/medication delays
    • Weight loss, dehydration, and cancellation/denial of ordered IV fluids
    • Inconsistent, skipped, or inadequate physical therapy and rehabilitation for some
    • Bedsores, wound neglect and infection reported by multiple reviewers
    • Inconsistent quality between units/shifts — very mixed experiences
    • Poor hygiene and diaper/skin-care neglect in some accounts
    • Theft or missing personal belongings and money reported
    • Frequent falls and lack of adequate supervision reported
    • Memory care concerns: alleged misrepresentation or insufficient secure capability
    • Some areas described as old, small rooms, nursing-home feel and need for repairs
    • Mixed reports on food quality and dining (some praise, some complaints)
    • Allegations of administration focusing on business/image over care and alleged false positive reviews
    • Cost concerns (overpriced compared with other facilities; additional charges like dentures)

    Summary review

    Overall impression: Reviews for Lawrence Street Health Care Center are strongly polarized. A substantial number of reviewers describe the facility as providing exceptional, compassionate care: attentive nurses and aides, a strong rehab team, effective wound care, clean and updated sections with a hotel-like feel, good food, and responsive administration. Equally numerous and serious are reports of neglect, understaffing, medication errors, weight loss and dehydration, and safety issues including falls and theft. The result is a facility with highly variable experiences — some families report peace of mind and outstanding outcomes, while others report life-threatening neglect and avoid recommending the facility.

    Care quality and medical services: Several reviewers praise the medical care, noting top-notch skilled nursing, competent doctors and nurse practitioners, successful wound care with healing and no infections, and an excellent rehabilitation (PT/OT) program. Hospice services are also cited positively. However, contrasting reports describe inconsistent or skipped therapy, medication mistakes, missed doses, delayed prescriptions, and serious failures of care such as denied or canceled IV fluids leading to dehydration and ER/hospital transfers. Multiple reviewers explicitly linked poor care to hospitalizations and, in at least one report, death. This split suggests care quality may vary greatly by unit, shift, or patient case.

    Staffing, culture, and communication: Staffing is a central theme and a major source of both praise and concern. Numerous reviews commend individual staff members — nurses, aides, wound-care nurses, business managers, and other frontline employees — for being caring, patient, and family-focused. Several reviewers call out long-tenured staff, strong teamwork, and administrators who are responsive and engaged. At the same time, many negative accounts attribute poor outcomes to understaffing, overworked employees, and high turnover. Families describe unresponsive staff, poor call response, and inconsistent communication; other families felt well-informed and welcomed. There are also allegations that positive reviews may have been submitted or influenced by facility leadership, which some reviewers raised as a trust concern.

    Facilities, cleanliness, and environment: Reports about the physical facility are mixed. Multiple reviewers describe updated, clean, brand-new interiors, large rooms with private baths, a fresh smell, and hotel-like common areas and pleasant outdoor grounds. Others report very small, dark rooms, old furnishings, and areas needing painting or repairs. The memory care unit is described in some reviews as secure and calm; in others, reviewers claim misrepresentation of memory-care capabilities. Overall, the environment may vary by wing or by timing of stays.

    Dining, activities, and amenities: Dining receives both positive and negative feedback. Many reviewers praise the food as very good, noting that staff even dine with residents and dietary staff are accommodating. Conversely, some family members and residents describe poor meals and dislike the food. Activities, a beauty salon, social dinners, and outdoor spaces are mentioned positively in many reviews, contributing to a family-friendly, sociable atmosphere for some residents.

    Safety, hygiene, and property concerns: Serious safety issues are reported in multiple reviews: neglected hygiene (residents left in soiled diapers or waste), bedsores, theft of clothing and money, frequent falls, and insufficient supervision. Such concerns are particularly prominent among the most negative reviews and are the primary reasons some families advise against placing loved ones here or considering legal action. These events, combined with reported administrative unresponsiveness in critical cases, are flagged as urgent red flags by reviewers.

    Patterns, variability, and red flags: The most consistent pattern across reviews is variability — the same facility is described as excellent by many families and as negligent or dangerous by others. Positive reports often highlight specific staff or units and good outcomes in rehab, wound care, or hospice; negative reports frequently link problems to understaffing, shift patterns, or particular incidents. Recurrent issues to note: medication administration problems, hydration/IV fluid cancellations, hygiene neglect, bedsores, and alleged theft. Also notable are conflicting impressions of leadership: some families praise administrators and the director of nursing, while others accuse leadership of prioritizing business or of submitting false positive reviews.

    Implications for families considering Lawrence Street: Given the substantial divergence in experiences, families should perform targeted due diligence. Key questions to ask the facility include current staffing ratios on the specific unit and shifts, turnover rates, how medication administration and pharmacy coordination are handled, wound-care protocols and documentation, policies on IV fluids and escalation, memory-care security and specialization, incidence of falls and bedsores, handling of personal property, and how the facility communicates with families during emergencies. Visit multiple times and ask to see the unit where the potential resident would live, speak with unit nursing leadership, request references from recent families with similar needs, and verify hospice or rehab success stories in writing if relevant.

    Bottom line: Lawrence Street Health Care Center elicits strongly mixed reactions. Many reviewers found compassionate, competent care, strong rehab and wound services, good food, and a welcoming atmosphere. However, a significant number of accounts report severe neglect, medication and hydration failures, safety and hygiene lapses, and inconsistent management responses. These starkly different experiences suggest that the facility may provide high-quality care in some units or shifts while struggling in others. Families should weigh both the positive testimonials and the serious negative reports and take concrete steps to verify current conditions and safeguards before placement.

    Location

    Map showing location of Lawrence Street Health Care Center

    About Lawrence Street Health Care Center

    Lawrence Street Health Care Center is a nursing home in Northwest Houston and Tomball that keeps its doors open 24 hours a day, every day of the week, with skilled nursing care available around the clock, and they've got a lot of care options for people needing long-term help, short-term therapy, or even hospice support, and they do cover many insurance plans tied to long-term care. The center's got a Rapid Recovery Program, which comes with a special rehab neighborhood that has private rooms for those needing extra help getting back on their feet after surgery or an illness, and they're committed to helping people get strong enough, hopefully, for a safe return home by giving daily physical, occupational, and speech therapy in a gym right on site. Lawrence Street offers secure memory care areas for people living with dementia, and their services include wound care, IVs, injections, catheter care, medication management, health education, plus both psychological and respiratory therapy.

    The place has semi-private rooms in a resident wing, a full team of nurses, physician assistants, doctors, and caregivers who try to treat folks with care and dignity, and even if some people have said the building can get crowded with those who are very sick or reaching the end of life, the staff are described as caring and attentive, which seems important given the challenges. Reports have been made about things like broken beds, TVs, call buttons, and slow responses to the call lights, but there are maintenance and cleaning staff to keep things tidy and in order.

    Residents can join in several quality of life programs meant to help people feel their best, even when days are hard, and there's food service with full meals and laundry as part of the usual offerings, and for families, there's a Family Portal to help stay informed. Lawrence Street Health Care Center focuses on care that tries to make everyone feel respected, aiming to keep things innovative and honest, and the facility works hard to provide safe, comfortable surroundings, even if everything isn't perfect. If a person needs respite care when a caregiver takes a break, or if they need speech or occupational therapy to help with daily life like bathing and eating, or even hospice care during life's last part, Lawrence Street offers those services day or night. There's a focus on helping folks keep some independence, comfort, and dignity, whether they're staying long-term, just coming by for rehab, using the general inpatient hospice care, or receiving specialized dementia care in a safe space.

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