Overall sentiment in the reviews is strongly positive, with the vast majority of comments emphasizing compassionate, attentive staff and a clean, home-like facility. Reviewers repeatedly highlight the care team's dedication — phrased variously as loving, caring, prompt, and going above and beyond — and name individuals (for example, a med-tech named Lisa) as exemplars of the staff quality. Many families note that their loved ones were well looked after, experienced pain relief, and felt comfortable and content. Low staff turnover and staff stability are cited repeatedly, which reviewers connect to consistent, personalized care and a family-oriented atmosphere.
Facility and living arrangements receive frequent praise. The community is described as clean and newer in portions, with renovation work ongoing in places. The campus layout includes two buildings, an on-site memory care unit designed to feel home-like with a central living room and kitchenette, and independent living duplexes with garages. Rooms are described as large and clean with personal space, and practical features such as walk-in showers with seats are noted. The grounds, location, and a fenced-in yard that is dog-friendly are additional positives cited by reviewers.
Dining and daily life are another strength in the reviews. Many reviewers mention good, homemade daily meals with appetizing smells and a central dining area where residents can socialize. Activities are generally viewed positively: music, dancing, games, puzzles, reading time, and social hours are frequently referenced, along with visiting community groups and short programs. Staff are often credited with encouraging participation and creating a social, community-oriented environment that reviewers describe as warm and welcoming.
Despite the overwhelming praise for care and community, there are some recurring concerns and areas for improvement. Several reviewers mention the occasional care concern or inconsistency in responsiveness, and a few explicitly say more staff are needed at times. Activity levels are not uniformly strong for all residents—some families report limited programming (one report mentioned only bingo) or residents who do not want to participate. Renovation work in progress is mentioned; while not framed negatively by most, it is a practical consideration for prospective residents.
Administrative and financial issues appear as notable negative themes. A handful of reviews report problems with billing, including at least one allegation of an unauthorized withdrawal from a resident’s account. Another serious operational concern is that there was reportedly no nurse on campus in one instance, which led to an insurance denial for a resident — this suggests potential gaps in on-site clinical coverage at times and a consequent impact on residents' insurance eligibility. Communication problems with management are also documented: some reviewers complained about an unresponsive administrator and poor return of phone calls, which contrasts with the otherwise praised hands-on caregiving staff.
A few reviewers raised a serious reputational issue: reports of racist sentiment and a KKK reference tied to facility branding prompted calls for a name change and created a negative impression for those families. This is a distinct and sensitive concern that stands apart from the otherwise caregiving-focused comments and would merit direct attention from management.
In summary, the reviews paint Southern Knights Senior Living Community as a clean, compassionate, and community-oriented facility with many strengths in day-to-day care, staff engagement, food, and a homelike memory care environment. Most families express high satisfaction and would recommend the community. However, prospective residents and families should also consider the documented administrative and operational caveats: occasional staffing and activity limitations, ongoing renovations, instances of billing and communication problems, at least one report of insufficient on-site nursing coverage affecting insurance, and a small number of serious cultural/branding complaints. These issues do not appear to be the dominant theme in the reviews but are significant enough to warrant inquiry during the tour and contract process (ask about nurse coverage, billing procedures, how activities are tailored, renovation timelines, and how management addresses cultural sensitivity concerns).
