Overall sentiment across the reviews is strongly positive but mixed with a few serious and specific negative incidents that deserve attention. The dominant themes are praise for the staff, facility cleanliness and aesthetics, active programming, and thoughtful memory-care offerings. Many families describe Martin Crest as warm, welcoming, and home-like with compassionate caregivers who go out of their way. Reviewers repeatedly call out front-desk and marketing staff by name for kindness and helpfulness, and several reviewers single out management and clinical staff (e.g., a director named Becky) for professional, attentive leadership. The facility’s interior, courtyard and apartment offerings are frequently described as beautiful, bright, and well-appointed, and many families note that residents are well-fed, engaged in activities, and appear happy.
Care quality and staffing are the most consistent positive notes: reviewers report attentive nursing, dedicated caregivers, and a generally supportive, family-like culture. Memory care is highlighted as a strength—reviewers reference a SPARK program, Montessori-based and procedural-memory approaches, and staff trained specifically for dementia care. Activity programming receives high marks with many events (music, visiting musicians, bible study, outings, games, Mother’s Day and holiday events) and a broad social calendar that reviewers say promotes engagement and camaraderie. Several reviewers emphasize exceptional respite care experiences and marked improvement in residents’ well-being after transfer to Martin Crest compared to prior facilities.
Dining is another widely praised area: many reviewers compliment the taste, variety, presentation, and overall quality of meals. At the same time, there are intermittent service issues noted (cold meals, repetitive items such as daily eggs, and occasional missed meal trays). Cleanliness and maintenance are strengths for the majority, with multiple comments about impeccable upkeep and recent renovations making the place feel fresh and modern.
However, a minority of reviews raise significant concerns that cannot be overlooked. A small number of detailed, severe complaints describe medication errors, missed medications, multiple falls, unexplained weight loss, missed meal trays, rooms not being cleaned, and even a spill reportedly left on the floor for weeks. Those reports also accuse the Director of Nursing (DON) and administrator of mishandling the memory-care unit and poor oversight, prompting at least one family to urgently move a parent out. These incidents suggest isolated but serious lapses in clinical oversight, documentation, or staff training in at least one case. Separately, there is a clear complaint about financial mishandling: one reviewer states their deposit check was sent to an old address, fraudulently cashed, and the facility/corporate response was poor, resulting in a lost $1,500 deposit. That episode highlights risk around billing/administrative processes and corporate responsiveness.
Other recurring, less severe negatives include occasional unprofessionalism or a lack of a “homey” feeling for some visitors, perceived reduction in responsiveness after staff changes, shared rooms/bathrooms in the dementia unit (which some see as a downside), limited activities targeted at men, and cost/affordability concerns. A few reviewers felt the community was either too large for their loved one or not the right fit socially.
In summary, Martin Crest receives high marks from many families for compassionate caregiving, strong memory-care programming, appealing facilities, robust activities, and generally very good dining. Those positive patterns are consistent across many reviews and point to a facility that provides an engaging, supportive environment for most residents. At the same time, a small but important subset of reviews describe serious lapses in clinical care, medication management, facility maintenance, and administrative handling of funds. These negative reports appear isolated but severe and should prompt careful follow-up: prospective families should ask about recent staffing changes, incident reporting, medication administration protocols, fall-prevention measures, communication practices with families, and how administrative and refund issues are handled. Visiting in person, meeting the care team (including the DON and administrator), reviewing recent inspection reports, and checking references can help families validate the predominantly positive experiences while clarifying that the facility has addressed the specific, serious concerns raised in a few reviews.
