Overall sentiment across these reviews is mixed and polarized: multiple reviewers praise the facility for compassionate, professional nursing and CNA care and for having a functional, well-equipped rehabilitation area, while an equally strong set of complaints highlights systemic operational, communication, and quality-control problems. Positive reports emphasize attentive, kind staff members, clean rooms and daily sanitation for some residents, availability of private rooms, and modern rehab equipment with an expressed focus on patient safety. Several family members explicitly stated they would return or highly recommend the facility based on the care their loved ones received.
However, the negative themes are frequent and significant. The most commonly repeated clinical concern is delayed or missing pain medication and long waits for other prescribed meds. Delays extend to therapy/equipment access in at least one report (waiting for a CPM machine) and to basic care tasks such as bathing assistance. Multiple reviewers described slow staff responsiveness and understaffing among aides, which correlates with reports of infrequent checks, not being seen for hours, and needing to request showers or medications rather than them being proactively provided.
Communication and management issues recur throughout the reviews. Several notes describe poor or inconsistent communication with families, lack of status updates, no clear written care plans or goals, and inaccurate handoffs between shifts. Serious lapses were reported, including failure to contact an emergency contact, not informing hospice staff, and a billing dispute after a resident's death—one review alleges the resident died alone. These are high-severity concerns that reflect potential breakdowns in policies for escalation, end-of-life coordination, and bereavement/family notification.
Facility and environmental feedback is mixed. Some reviewers report clean rooms, daily sanitation, and a pleasant vibe; others report nasty rooms, lack of sterilization, animals on site that affected allergies, and privacy issues (small rooms, no chairs/tables, roommates' belongings, loud TVs). Dining received unfavorable comments in several reviews: cold meals and an unhelpful kitchen staff were specifically mentioned. Activity programming was described as limited or unclear by some families, suggesting residents may not consistently receive engaging, organized activities.
There is also variability in staff professionalism: many reviewers call staff wonderful, informative, and professional, especially nursing staff and CNAs, while others call staff slow, lazy, argumentative, or rude. Medication management concerns extend beyond delays to include perceived overmedication and unavailable meds requiring family intervention. A few reviewers took actions such as reporting conditions to the Board of Health, indicating that issues were severe enough to escalate externally in some cases.
In summary, the facility appears to deliver high-quality, compassionate clinical care for many residents—notably in nursing and rehab services—but suffers from uneven operational consistency. Key risk areas highlighted by multiple reviewers are medication timeliness and accuracy, staffing levels for aides and responsiveness, communication with families and external providers (including hospice), and variable cleanliness/privacy standards. These patterns suggest that experiences at this facility depend heavily on shift staffing, individual staff members, and possibly unit-level management. Prospective residents and families should weigh the strong reports of skilled, caring clinical staff and rehab resources against repeated reports of communication breakdowns, medication delays, dining and cleanliness problems, and occasional serious adverse incidents when making placement decisions.
