Overall impression: Reviews of Parkview Manor Nursing & Rehabilitation are highly mixed and polarized. A substantial portion of reviewers report positive experiences emphasizing compassionate staff, effective nursing and therapy teams, and successful short-term rehabilitation that enabled discharge home. Conversely, other reviewers report serious concerns including alleged medical errors, regulatory sanctions, and claims of mistreatment or improper record handling. The facility appears to generate both strong praise for individual caregivers and troubling allegations of systemic problems; prospective residents and families should weigh both sets of reports carefully.
Care quality and clinical concerns: Many reviewers describe excellent clinical care—nursing staff and the therapy department are repeatedly credited with helping residents recover (including rehabilitation after cardiac events) and in some cases providing life-saving interventions. These positive accounts highlight skilled, attentive caregivers and effective rehabilitation programming that led to timely home discharges. However, a number of very serious negative reports describe alleged medical errors, wrongful death claims, episodes of isolation (one report of 12 days), and a family member’s death after 28 days in the facility. Several reviewers also allege deliberate wrongdoing around medical records (difficulty obtaining records, alleged tampering) and misuse of medical power of attorney. Importantly, reviewers reference a CMS rating of 1 and fines against the facility, and multiple complaints have been lodged—facts that signal regulatory concern and warrant independent verification.
Staffing, responsiveness, and communication: Staff behavior and communication are a prominent fault line in the reviews. Positive reviewers consistently describe compassionate, kind, and helpful employees who create a welcoming, family-like environment and provide clear, accessible communication—some noting that corporate staff are responsive and that new ownership improved management and communication. Negative reviews focus on undertrained or apathetic nurses, long wait times for nurse call responses, weekend staffing shortages, and managerial failures to follow up. Reports of gaslighting, restricted access for family members, and alleged HIPAA violations further underscore communication and trust issues. Several accounts suggest uneven performance depending on shift or weekend coverage—language like “facility falls apart on weekends” appears in multiple summaries.
Facilities, environment, and dining: Descriptions of the building and atmosphere are mixed. Some reviewers call the facility old, basic, and even depressing, with sparse rooms and a dated feel. Others report the facility as clean, homey, and not smelling like a typical nursing home, praising room cleanliness, secure access, and a welcoming atmosphere. Dining receives similarly mixed but generally mild commentary: meals are often described as healthy and served in a sanitary dining hall, though several reviewers note the food lacks flavor and that more activity/exercise options would be beneficial.
Management, regulation, and patterns of change: Several reviewers highlight a shift under new ownership and improved management—comments include cleaner facilities, friendlier teams, and more responsive corporate staff. These accounts suggest improvements over time for some families and residents. At the same time, the presence of a CMS 1 rating, fines, multiple complaints, and severe allegations (denied access, tampered records, fraudulent POA claims) are red flags that appear repeatedly in negative reviews. This pattern suggests there may have been systemic problems in the past or continuing issues that are inconsistently addressed. Positive reports of management accessibility and helpful corporate staff indicate some corrective measures may be in place, but the serious nature of regulatory findings and legal allegations means independent verification (inspection reports, complaint resolution records) is important.
Notable patterns and practical recommendations: The most salient pattern is deep inconsistency—some families experienced exemplary, even life-saving care and strong therapy outcomes, while others reported serious safety, legal, and ethical problems. Common operational complaints include slow response times to call bells, weekend staffing gaps, and difficulty obtaining medical records. Serious allegations around HIPAA violations, fraudulent power of attorney, and record tampering appear in multiple summaries and should not be ignored; these are distinct from typical quality-of-care grievances and warrant investigation by authorities or legal counsel if experienced.
For families considering Parkview Manor: ask for up-to-date CMS inspection reports and complaint histories, request procedures for medical record access and visitation policies in writing, inquire specifically about staffing levels (especially weekends and nights) and staff training, and meet with therapy and nursing leadership about individualized care plans. If possible, speak directly with current residents’ families and observe multiple shifts to assess consistency. Given the combination of glowing testimonials and very serious allegations, due diligence is essential before making placement decisions.