Overall sentiment in the reviews is strongly positive. Multiple reviewers emphasize that new management has driven tangible improvements and that the community now projects an upbeat, lively atmosphere. The facility is consistently described as beautiful, very clean, and home-like, with unique room layouts, patios or balconies, and exceptional views. Several reviewers call The Grand Senior Living a "hidden gem," noting it sets a standard for care in the Holladay area and even receives endorsement from an EMS professional.
Care quality and staff performance are recurring strengths. Reviewers report specialized, expert care and describe staff as caring, respectful, and attentive — often characterized as feeling like family. There are multiple comments about staff going above and beyond and about individualized 1-on-1 care. Safety is emphasized: management and staff are described as safety-focused, and all staff (including dining and activity teams) are CPR certified. Reviewers also highlighted that during COVID the community maintained an open visiting policy without any resident COVID cases, reinforcing perceptions of good infection-control and operational vigilance.
Activities, social life, and programming are frequently praised. The property has a dedicated activity room and a new activities director who appears to have expanded and improved programming with high-quality, fun, and unique activities. Reviewers report a noticeably expanded social life and an upbeat lifestyle for residents, which contributes to residents’ improved mood and health. On-site amenities are described as exceptional and unique — examples cited include a 50s-style hair salon, a huge tropical fish tank in the dining room, elegant living and dining areas, and other unmatched amenities that make the facility feel more like a comfortable, active home than an institution.
Dining receives specific praise for gourmet meals prepared by a professional chef, and the dining staff are noted for high standards and CPR certification. Multiple comments reference outstanding, caring dining and activity staff, and the overall environment is described as welcoming and friendly. The combination of quality meals, social dining spaces, and visually pleasing common areas contributes to the perception of a high-quality lifestyle.
Facility limitations and operational concerns are comparatively limited but important. The most consistent negatives are practical: the community does not provide transportation to outside medical appointments, which may be a significant consideration for prospective residents who rely on scheduled transport. Several reviews note that flooring and bathrooms could be more walker- or wheelchair-friendly, indicating accessibility improvements may be needed in some apartment layouts or common areas. Reviewers also mention "a few hiccups along the way," suggesting that while improvements have been substantial under new management, occasional operational or service issues have occurred during transitions.
In summary, the reviews portray The Grand Senior Living, LLC as a well-run, attractive, and care-focused community with strong leadership changes that have produced visible improvements. Strengths include excellent, safety-minded staff; personalized care; an active and engaging programming calendar; standout amenities; gourmet dining; and a welcoming, home-like atmosphere. The primary concerns are centered on practical accessibility and transportation services rather than care quality or cleanliness. For families prioritizing high-touch care, a lively social environment, and upscale amenities, reviewers consistently recommend The Grand as an excellent choice, while advising prospective residents to confirm transportation arrangements and to review apartment accessibility if mobility limitations are a concern.
