Overall sentiment in the provided reviews for Abbington Senior Living of Lehi - Memory Care is strongly positive, with repeated praise focused on staff quality, memory-care expertise, and a small, home-like environment. A dominant theme is the warmth and compassion of the caregiving team: reviewers repeatedly use terms such as "warm," "friendly," "compassionate," and "patient," and several mention long-tenured CNAs and an RN on site. This combination of experienced staff and on-site nursing is tied to perceptions of high-quality dementia care and confidence that residents' clinical and daily needs are met.
The facility's size and atmosphere are another consistent strength. Multiple reviewers describe the building as smaller, quiet, and "homey" — even "reminds me of grandma's house." That smaller scale appears to support close, first-name-basis relationships between staff and residents and enables more individualized attention. Reviewers highlight strong family engagement and communication, with some explicitly calling the environment family-like or noting that residents are treated like extended family. The named praise for a care coordinator (Katie) and references to a positive work environment further reinforce the impression of a stable, engaged caregiving team.
Programming and quality of life are also underscored across reviews. A life enrichment specialist is mentioned along with a wide variety of regular activities: arts and crafts, Jeopardy, games, celebrations, crafts, weekly outings, movies, excursions, and Sunday worship services. Reviewers note extensive one-on-one activities, suggesting staff allocate time to individualized engagement as well as group events. Dining is noted in positive terms (three meals a day), and the general tone is that residents participate and enjoy activities.
Despite the overwhelmingly positive themes, there are important concerns to note. One review contains a severe allegation mentioning "starvation, neglect, failure to get doctor in time," and references to calls to shut down the facility. This is a serious outlier compared with the other summaries and, if accurate, would represent significant lapses in care and oversight. The reviews also repeatedly mention that some residents are "waiting for family who can't visit as often as desired," which highlights social isolation or limited family contact for some individuals — a common concern in memory-care settings that can affect resident well-being even when facility care is otherwise strong. Finally, a few comments imply the existence of isolated complaints about oversight or responsiveness; while the majority of feedback is positive, these negative notes warrant follow-up.
In sum, the aggregated reviews paint Abbington Senior Living of Lehi - Memory Care as a small, well-staffed memory-care home with experienced caregivers, individualized programming, and a warm, family-like culture. The facility's strengths appear to be staff stability, dementia-care knowledge, active life-enrichment offerings, and a comfortable home-like setting. However, the presence of a serious safety/neglect allegation and recurring notes about limited family visitation are non-trivial concerns. Prospective families or referral sources should: (1) verify staffing levels and incident history with the provider and state licensing agency, (2) ask about how the facility handles medical escalation and emergency physician access, and (3) inquire about programs or supports to increase family engagement and reduce social isolation for residents who receive fewer visits.
