Overall sentiment: The reviews for Our House Assisted Living of Tooele are overwhelmingly positive, with very frequent praise for staff, facility quality, and resident quality of life. The dominant themes are compassionate, attentive caregivers; a new, bright, and well-kept building with attractive common spaces; an active calendar of activities; and a dining program that many residents and families enjoy. Multiple reviewers emphasize quick responsiveness from management and front-line staff, a family-like atmosphere, and a strong sense of safety and oversight. Many named staff and administrators (Debbie Blair, Trevor, Clint, Crystal, Terri, Bailey and others) receive individual praise for being helpful, involved, and compassionate.
Care quality and staff: The strongest and most consistent positive signal across reviews is about staff quality. Reviewers repeatedly describe aides, med techs, CNAs and leadership as kind, respectful, patient and proactive. Reported behaviors include regular check-ins, helping with acclimation, individualized attention, staff knowing residents by name, and prompt responses to questions or billing concerns. Multiple families cited measurable improvements in residents' mood, appearance, verbal engagement, and overall well-being shortly after moving in. Memory care is available and also receives praise: reviewers note a dedicated memory-care unit, specialized daytime programming (games, crafts), and staff patience/compassion with dementia residents. Several reviewers specifically mention 24/7 availability, prompt call-button responses (one review cites five-minute response), and a reassuring level of oversight. Teamwork and staff morale are described as strong, and many testimonials call out staff going “above and beyond” in concrete ways (transportation help, cleaning cars, organizing events, snow removal, etc.).
Facilities and amenities: The facility itself is frequently described as brand-new, clean, light-filled and meticulously maintained. Many reviewers highlight standout architectural and decor features such as a grand piano, inviting rock fireplace, spacious and bright dining hall with scenic views, and a cozy lobby. Apartments are described as spacious, accessible and customizable (residents decorate trees, personalize rooms). Amenities that receive frequent positive mentions include a movie room with a popcorn machine, salon, exercise room, courtyard with planned parties, fire pit, and pet-friendly policies. Visitors and families consistently comment on pleasant smells and a home-like vibe that contrasts favorably with more institutional settings.
Dining and activities: Dining is a repeated positive theme: numerous reports call the food “delicious,” “home-cooked,” and sometimes “better than most restaurants,” with a large dining room and private dining options for groups. Some reviews note improvements in dining through daily specials. The activity program is extensive and well-received—examples include exercise classes, Bingo, music nights, painting, movie nights, bus outings, chili cook-offs and seasonal events. The Activities Director is singled out multiple times. Incentives for participation, frequent calendars, and transportation for outings help reduce isolation and increase resident engagement. One caveat is that a few reviewers felt some activities were not sufficiently individualized for specific patient needs.
Management, communication and process: Multiple reviewers praise management and leadership for being responsive, personable and hands-on during tours and move-in. Positive administrative experiences include proactive billing communication, quick resolution of deposit refunds, assistance with VA Aid & Attendance applications, and frequent family updates (photos/videos posted to social media). The transition process is described as smooth by many families, and staff often facilitate family involvement and visits.
Safety, security and COVID adaptations: Several reviewers appreciate COVID-era safety measures (locked doors, controlled visitation, room visits allowed during certain periods) and the general sense of security. However, a few reviews express discomfort with security guard presence at a back door, reflecting differing perceptions of what feels reassuring versus restrictive. Overall, most reviewers felt the facility offers safety and peace of mind for families.
Patterns of concerns and negative reports: While overwhelmingly positive, there are a number of serious, though less frequent, negative reports that deserve attention. A minority of reviews allege medication errors, missed pain-medicine administrations, negligent care and unsafe practices — in some cases asserting that residents were harmed or that COVID regulations were not properly followed. Other concerns mentioned by some reviewers include staffing shortages or turnover, occasional unresponsiveness to complaints, and isolated incidents of poor housekeeping (e.g., animal urine on the floor). There is also some inconsistency about food quality — while many praise the meals, a few reviewers describe the food as poor. Practical inconveniences mentioned include laundry requiring use of a common area rather than in-unit machines, and a perception by some that activities are not always tailored to individual resident needs. A handful of reviewers felt the community prioritized appearances over substantive care. These negative accounts are fewer in number but describe high-severity issues; they suggest the importance of verification and follow-up when families tour or evaluate care options.
Net assessment and recommendations for prospective families: Based on the volume of reviews, Our House Assisted Living of Tooele appears to deliver a high-quality, compassionate, and engaging environment for many residents. Strengths are particularly clear in staff-resident relationships, facility condition, activity programming and the overall community atmosphere. The frequency of named staff praise and specific examples of staff going above and beyond provide strong evidence of consistent positive culture.
At the same time, because there are isolated but serious allegations (medication errors, negligence, COVID noncompliance, occasional unresponsiveness), prospective families should perform due diligence: ask about staff-to-resident ratios, medication administration processes and error reporting procedures, turnover rates, incident logs and how complaints are handled. During a tour, ask about laundry logistics, individualized activity planning for specific cognitive or physical needs, examples of safety incidents and how they were resolved, and how management communicates with families. Given the mixed comments about food, taste the menu if possible or request sample menus. Finally, verify specific names of staff who would be primary caregivers and confirm pet policies, memory-care programming, and transportation/outing schedules.
In summary, the dominant pattern across reviews is overwhelmingly positive — a new, attractive community staffed by caring professionals who provide meaningful engagement, good food, and supportive transitions — tempered by a small number of serious negative reports that warrant targeted questions and verification during a visit. Families seeking a warm, activity-rich assisted living option in Tooele will find many strong endorsements here, but should also probe the specific safety, medication and staffing safeguards important to their loved one’s care.
