Overall sentiment: The reviews for Hidden Springs Senior Living are overwhelmingly positive, with repeated emphasis on compassionate, attentive staff and a family-owned culture led by involved owners (notably Vicki and Daryl). Across numerous reviews families highlight staff longevity, individualized attention, and strong communication with relatives. The facility earns frequent high recommendations and is described as a place that provides peace of mind for families, especially for those seeking memory care and dementia support.
Care quality and clinical support: Reviewers consistently praise the quality of care. Memory care is described as thoughtfully set up with three distinct units for varying levels of assistance and a strong emphasis on dignity. Families single out nurses, CNAs, med techs and named staff (e.g., Kim, Kathy, Ashley) for going “above and beyond,” and reviewers note effective medication management, hygienic upkeep, and quick staff response via call buttons. Several reviews point to on-site clinical resources — physician, registered nurses/LPNs, a nurse practitioner/on-call doctor and same-building medical unit — which bolsters safety and continuity of care and is particularly valuable for residents with complex needs.
Staff, culture and management: A defining theme is the caring culture and personalized relationships between staff and residents. Many reviews mention staff knowing residents’ names, sending updates and photos to families, and treating residents like family. The owners’ personal involvement is repeatedly mentioned as a differentiator; reviewers describe hands-on management, participation in activities, and visible leadership. Supervisors are credited with staff development and creating an environment where employees grow in healthcare roles. The small/family-run size is presented as a strength for personalized care, though it also surfaces as a potential constraint (see concerns).
Facilities, cleanliness and environment: Hidden Springs is consistently described as immaculate, odor-free, well-lit and well-maintained. Rooms are noted as spacious and bright, with large windows and picturesque mountain views. Common areas — sunrooms, front porches, garden rooms, big porches with rocking chairs — and outdoor features such as walking trails and scenic drives enhance the homelike feeling. Reviewers frequently mention fresh mountain air, calming trees and wildlife as contributors to residents’ quality of life.
Activities, amenities and social life: The activity program receives high marks for creativity and variety. Examples range from Nerf shooting and water activities to senior yoga, Bingo, brain games, meaningful outings, church services, game rooms and special events. Pet therapy, spa days and a spa tub are highlighted as valued amenities. Reviewers note that activities encourage socialization and emotional and physical growth, and that staff do a good job engaging residents and taking them out into the community.
Dining, housekeeping and operations: Dining earns frequent praise — described as home-style, delicious and thoughtfully planned — and the dining room is noted as pleasant. Housekeeping, laundry and maintenance are mentioned positively for keeping rooms and common spaces in excellent condition. Several reviews emphasize the operational strengths: clear communication from administration, helpful front office staff, coordinated transitions from hospitals/VA, and a smooth move-in process in most cases.
Patterns of family communication and transitions: Multiple reviewers appreciate regular updates, photos and outreach from staff during emotionally stressful placement periods. Transition coordination with hospitals and the VA is cited as seamless in many cases, and families report feeling supported during difficult moves. That said, reviewers also acknowledge that placement is inherently emotionally hard and can be a challenging adjustment period for both residents and families.
Cost, payment limitations and concerns: The most consistent con across reviews is financial: Hidden Springs is private-pay only, does not accept Medicare or Medicaid, and rates were cited around $6,000 per month. Several reviewers flagged affordability as a barrier. The private-pay model and relatively small, high-touch operation likely contribute to higher costs and potential limited availability — factors families should consider when planning care or comparing options.
Negative or mixed reports: While the vast majority of feedback is positive, there are isolated negative reports. One reviewer said the placement was “bad for her well-being” and the resident left after five days; another noted a “heartbreaking placement experience.” These appear to be exceptions rather than the norm, but they underscore that fit matters — for some residents the environment, staffing match, or care approach may not meet expectations. Prospective families should tour, ask specific questions about memory-care programming and staffing ratios, and observe interactions to assess fit.
Bottom line and recommendations: Hidden Springs Senior Living is consistently characterized as a small, impeccably clean, well-run, family-owned community with highly engaged staff, strong memory-care capability, extensive on-site clinical support and a rich, creative activities program set in a beautiful mountain location. The primary trade-offs are cost and payment limitations (private-pay, no Medicare/Medicaid) and the possibility that the small size could limit availability. Given the strong, repeated endorsements, families seeking personalized memory care and a homelike, well-managed community should consider touring Hidden Springs, verify current pricing and payment policies, and evaluate fit carefully — particularly for residents with complex behavioral or clinical needs, to ensure the best match.
