The reviews for Our Lady of Peace are strongly polarized, with a majority of reviewers describing warm, professional care, attractive facilities, and a robust program of activities, while a smaller but highly serious set of reviews report neglectful care and major safety/administrative failures. Many families and residents praise the facility as home-like and well maintained, with compact, easy-to-navigate buildings, clearly marked rooms, pleasant outdoor areas, and a range of amenities such as a movie theater, library, in-house therapist, and multiple activity options. Several reviewers highlighted smooth transitions between levels of care (independent, assisted living, and memory/dementia care), competitive pricing in some cases, and a convenient location near shopping, hospitals, and community resources. Specific staff members (named by reviewers) and overall staff kindness and responsiveness are recurring positive themes; some families reported marked improvements in residents' mental and physical health after admission.
Dining and programming receive mixed but detailed commentary. A number of reviewers describe excellent, freshly prepared meals — including a chef-prepared nightly menu and a fresh salad bar — and a good selection of menus with fresh fruits and vegetables. Activities are frequently cited as a strong point: bingo, cards, crafts, exercise classes, church involvement, and spontaneous resident interactions are described as contributing to engagement and quality of life. At the same time, several reviews note inconsistent dining quality, days with poor food, and instances where staff ignored special dietary requests. This variability suggests that meal service and consistency may depend on timing, staff on duty, or other operational factors.
Care quality and safety are the areas with the most divergent feedback. Many reviewers call the staff caring, professional, and attentive, and praise the community's safety protocols and family communication. Contrastingly, a subset of reviews contains very serious allegations — including reports of patients found with feces or urine-soaked rooms, inadequate accommodation of ambulatory needs, problematic discharge practices (one account says staff called 911 to discharge a resident), questionable medication practices linked to agitation, and families filing complaints with state authorities. These reports raise substantial concerns about adherence to clinical standards and consistent execution of care plans. Multiple reviewers also characterize the facility as inconsistent: excellent for some residents at certain times, and poor or even dangerous in the worse accounts.
Management and staff responsiveness are generally commended but not uniformly so. Several reviews specifically praise front-line staff and managers for creating a welcoming environment and effective communication with families. However, a number of negative reviews call out indifferent management and staff who ignored resident requests, which contributed to perceptions of being overrated or not providing value commensurate with cost. One reviewer explicitly questioned the value at a stated monthly price point. There are also mentions of occasional problematic residents affecting the environment for others — a common and complex issue in mixed-care communities — which underscores the importance of effective behavior management and staff training in memory-care neighborhoods.
Taken together, the pattern is one of a facility that can deliver high-quality, compassionate, and engaging care for many residents, with strong physical amenities and a family-friendly atmosphere, but with documented instances of serious lapses reported by other families. These negative accounts are severe enough that prospective residents and families should not ignore them. When evaluating Our Lady of Peace, visitors should pay particular attention to recent inspection reports and complaint history, ask about staffing levels and turnover, inquire specifically about medication management and discharge planning policies, seek details on dining consistency and accommodations for special diets, and request references from current families whose needs closely match theirs (e.g., memory care versus independent living). A tour that includes conversations with day and evening staff, meal sampling, and observing activities can help determine whether the experience will likely align with the positive or the negative end of the spectrum reported in reviews.
