Overall sentiment across the reviews is mixed but leans positive in many areas while raising significant operational and safety concerns in others. A large portion of reviewers praise the staff — including nurses, CNAs, activity directors, dining teams, front desk and maintenance — for being compassionate, attentive, and forming strong relationships with residents. The facility itself is frequently described as brand-new, exceptionally clean, well laid out with center courtyards and motion-sensor safety features, and offering comfortable common spaces. Dining is a recurring strength: reviewers mention hearty, flavorful meals, weekly fresh-produce deliveries, fresh-baked items, and specific menu highlights (Salisbury steak, vegetables), and many families find the food to exceed expectations. Activities, holiday events, van outings, and family involvement are commonly noted and contribute to a sense of community and engagement for residents, particularly in memory care programming that some reviewers characterize as thoughtfully designed (Montessori concepts, outings, and activity variety). Numerous families state that the community provides peace of mind and that their loved ones are well cared for, with several reviewers explicitly recommending Legacy Ridge.
However, a substantial and recurring set of negative themes must be weighed alongside the positives. Multiple reviewers report understaffing and inconsistent staffing patterns — especially weaker coverage or morale on evening and night shifts — leading to specific lapses in care. These lapses include alarming claims of unsupervised falls, inadequate toileting, residents left in bed for extended periods (one report of 14+ hours), skin rashes or dermatitis, medication administration concerns, and unexplained marks or bruises. Some reviewers directly connected a decline in care quality to an ownership/management change (AgeWell/Solvere takeover) or to leadership transitions (new chief executive), asserting that staffing cuts, higher workloads, or chaotic changeover contributed to negligence. Several accounts describe management as unresponsive, silent, or even dishonest when confronted with safety incidents or family concerns. There are multiple calls for families to be vigilant advocates for residents.
Communication and continuity-of-care problems are another consistent pattern. Reviewers call out inadequate shift-to-shift handoffs and a lack of pass-down logs to track resident status between evening, night, and morning shifts. While day staff are frequently praised for responsiveness and warmth, reviewers commonly note that evening staff can be disinterested or less communicative. Low staff morale, arguments among staff, and rapid staff turnover associated with being understaffed are mentioned and seen as contributing to inconsistent resident experience. Some families also reported administrative issues such as rising rates, lack of price transparency, and dissatisfaction around billing increases.
Facility strengths continue to be emphasized: the building’s design and cleanliness, on-site amenities (salon, accessible dining and activity rooms), safety features for memory care, and helpful ancillary staff. Several reviewers singled out individual staff members and directors by name for lifesaving or exceptionally kind care during emergencies or transitions. The community size is described by many as a positive (personalized, small community care) though a few reviews note that the small size can limit resources or programming for some residents.
On balance, the reviews paint a picture of a well-appointed, hospitable community with many devoted front-line caregivers, excellent dining, and active programming that provides peace of mind for many families. At the same time, there are repeated, serious reports of understaffing, management issues, and safety incidents that have materially harmed some residents and prompted strong negative reactions from other families. Prospective families should weigh the high marks for staff compassion, cleanliness, dining, and activities against the documented operational risks: ask specific questions about recent staffing levels by shift, handoff procedures, medication administration protocols, incident reporting and investigation processes, and recent changes in ownership/leadership. Families with residents who require consistent, hands-on supervision or who cannot advocate for themselves should be particularly vigilant, monitor care closely, and insist on clear communication and written pass-down procedures.
