Overall sentiment across the reviews is strongly positive, with the dominant theme being exceptionally caring and attentive staff who create a warm, family-like environment. Reviewers repeatedly describe staff as compassionate, knowledgeable, and engaged — from receptionists and nurses to memory-care aides and activity directors. Memory care receives particularly high marks: reviewers note an outstanding memory-care team, small top-level unit, and attentive, patient staff who treat residents with dignity. Several comments highlight low staff turnover in many accounts, which contributes to continuity of care and the perception that staff genuinely know residents’ names, preferences, and needs.
Clinical and daily care aspects are frequently praised. Families report smooth move-ins, polite and efficient admissions, and responsive management and Director of Nursing involvement in decision-making. Rehabilitation services (Fox Rehab), effective PT/OT, medication administration, and practical assistance such as hearing-aid management and cough follow-up are cited positively. End-of-life care is described compassionately by multiple reviewers — the facility and its staff are credited with making final moments easier and providing supportive, dignified care. That said, a small number of reviews note issues external to the facility’s clinical staff, such as problems with hospice providers and isolated cases of poor bereavement follow-up (for example, no call or card after a death), which led to formal complaints in at least one instance.
Dining and programming are major strengths. Many reviewers celebrate chef-quality food: fresh, real food with varied menus, three meals a day, and staff who know residents’ likes and dislikes. Mealtime is described as enjoyable, with dining directors who are chefs and options for in-room meal delivery. Activity offerings are broad and creative: robust calendars, lively activity directors, entertainment events (bands, model-building, painting, intergenerational visits), a pub area with mocktails, and creative adaptations during COVID (iPads, outdoor visits). Several amenities — movie theater, beauty salon, multiple activity rooms, water-view terraces, and sunlit common spaces — reinforce an active, social atmosphere.
Facility and design elements receive consistent praise. The community is repeatedly described as modern, bright, and well-maintained with lots of natural light, large windows, and scenic reservoir or lake views. Apartments are reported spacious with high-end finishes, in-room kitchens in some units, accessible bathrooms with pocket doors, and features designed for walkers and wheelchairs. Outdoor spaces and grounds are noted as attractive for visiting and resident enjoyment. Many reviewers say the facility feels safe, clean, and organized, and that COVID protocols have been handled professionally.
However, important patterns of concern emerge and temper the overwhelmingly positive feedback. Cost is a recurring pain point: many reviewers call the community expensive, cite rent increases, and complain about extra fees or perceived price gouging for events (an example mentioned was a fireworks-viewing charge). Transparency around pricing and billing is sometimes lacking, and at least one reviewer noted insurance-billing limitations. Staffing levels are another consistent issue: while many praise specific staff members and low turnover in some areas, other reviewers report insufficient staffing, minimal support during some shifts, staff morale problems after management changes, loss of shift differentials and holiday pay, and subsequent turnover. These staffing challenges are associated in some reviews with declines in food quality and cuts to activities or family events under new management.
Management and operational themes are mixed but show signs of positive change. Several reviewers note a transition to a new Executive Director and additional staff hires; these changes are described as refocusing the community in a positive direction with improved communication, follow-through, and visible leadership. At the same time, some families attribute negative changes — such as reduced activities, worse food, or short staffing — to earlier management shifts. There are isolated but notable operational complaints: limited room availability (including only one room at time of visit), companion-suite layouts that lack separate rooms, billing/insurance not being handled as desired, and long driving distances for some families.
In summary, reviewers overwhelmingly recommend Auburn Hill Senior Living for its strong, compassionate staff, excellent memory care, high-quality dining, vibrant activity program, and attractive, modern facility with gorgeous water views. These strengths create a safe, engaging, and home-like environment for many residents and relieve family caregivers’ stress. Prospective residents and families should, however, weigh the high cost and potential extra fees, inquire closely about current staffing ratios and morale, confirm billing/insurance processes, and ask about activity programming and any recent management changes that could affect services. Overall, the community appears to deliver excellent person-centered care for most residents while still having some operational and cost-related issues worth clarifying during tours and contract discussions.
