Southampton Rehabilitation & Healthcare Center

    7246 Forest Hill Ave, Richmond, VA, 23225
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Warm staff, clean facility; monitor

    I've had a largely positive experience - the staff are warm, professional and often go above and beyond, the facility is clean and renovated, and therapy/activities genuinely helped my loved one. Admissions, nurses, CNAs and social workers were attentive and communicative, making moves and short-term rehab much easier. That said, there are recurring issues reported here (inconsistent meals/laundry, staffing shortages, some communication lapses and rare serious care concerns), so stay involved and ask questions. Overall I recommend it for rehab and compassionate staff, with the caveat to monitor care closely.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.43 · 473 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.4
    • Meals

      2.7
    • Amenities

      3.3
    • Value

      2.7

    Location

    Map showing location of Southampton Rehabilitation & Healthcare Center

    About Southampton Rehabilitation & Healthcare Center

    Southampton Rehabilitation & Healthcare Center sits in Richmond, Virginia, and you'll find it's a skilled nursing facility with about 195 licensed beds, though numbers given range from 72 up to 196 beds depending on where you look, and most days you'll see around 175 residents. The center provides many types of healthcare and rehabilitation services, including subacute rehab, pulmonary rehab with tracheostomy care, oxygen therapy, and other clinical care services like stroke recovery, cardiac care, wound care, diabetes care, orthopedic rehab, pain management, and bariatric care. Folks who need memory care, respite care, urgent Skilled Nursing Facility (Urgent SNF™), hospice, palliative care, or long-term care can get help here. They offer individualized care plans, post-discharge support, and a care navigation system so recovery is easier when coming from the hospital. Their staff includes specialty-program physicians such as pulmonologists and physiatrists, and they have registered nurses on-site around the clock. There's a 24-hour hospitality line for residents and families, and the staff encourages visits and staying connected.

    If you're exploring activities and amenities, the place runs art and music therapy, sensory activities, gardening and horticultural therapy, aromatherapy, and family programs, including something they call the Family Matters Program and intergenerational events. Southampton uses technology like LifeLoop to help residents stay engaged and manage their daily experience. The building itself has an expansive gym for therapy, a beauty and barber salon, flexible dining, and family support resources. The Memory Care area stays secure, and staff provide treatments tailored to dementia.

    They're associated with Marquis Health Services, but you can also find them listed as EnvoyCare, with websites at both www.southamptonhc.com and www.envoycare.com. Facilities like this one have to meet certain staffing standards, and Southampton reports about 3.36 nursing hours per resident per day, which is somewhat below Virginia's average of 3.8 hours, with a higher nurse turnover rate (about 63%) compared to the state average. Nurse staffing rules say at least 0.55 hours from registered nurses and 2.45 hours from aides per patient daily. Daily room rates for semi-private rooms run about $310, and there's no private room rate listed.

    Recent inspection records show Southampton has had 50 deficiencies, including four related to infection control, some findings around safety and cleanliness, and a few deficiencies about resident assessment, care planning, and actual harm under the abuse and neglect category. There's a reported fine of $12,106 from a February 2024 complaint report documenting six deficiencies. Standard inspections have been behind schedule, with the last one over two years ago.

    The administrator's name is given as Mr. Ron Tealakh on one listing and Raven Powel on another. Despite challenges, the center offers a broad range of rehab, nursing, and memory care services along with many special programs and therapies designed for older adults needing extra help.

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