Overall sentiment in the reviews is strongly positive. Multiple reviewers praised the staff repeatedly, describing them as attentive, helpful, dedicated, and the source of excellent care. Individual staff members were highlighted by name (Brigitta as a "ray of sunshine"), and reviewers specifically called out the director and dining/marketing staff for being responsive and supportive. The facility's caregiving reputation is reinforced by phrases such as "best care," "amazing staff," and concrete examples of staff assistance in difficult transitions, including hands-on help getting a family member settled.
Facility and environment receive consistent positive mentions. Reviewers describe the building as beautiful with high ceilings, pleasant smells, and clean, updated apartments. Rooms are noted to be spacious and fresh; the dining area is characterized as nice and well-appointed. The presence of on-site rehab services is viewed as a meaningful plus for families who need short-term or ongoing therapy. The atmosphere is described as relaxed and comforting, and several residents explicitly state they like living there and would recommend the community.
Dining and food quality are highlighted as a strong point by many, with specific praise for memorable dishes (risotto, crème brûlée) and "awesome dining." Dining staff are called attentive, enhancing the meal experience. That said, there is at least one mention of the food being merely "ok," indicating some variability in dining satisfaction among residents or reviewers.
Activities and social life are another positive theme: reviewers note lots of activities and social opportunities, which contributes to residents' enjoyment and willingness to recommend the community. The marketing team is also noted for good follow-up, with comments that a "Taste-and-Tour" follow-up is warranted, suggesting the community actively engages prospective residents and families to showcase dining and amenities.
Important caveats and concerns appear consistently enough to merit attention. Several reviews emphasize that moving from home is emotionally difficult for residents and families; one family noted their brother had difficulty fully grasping his inability to care for himself, which is a reminder that transitions to assisted living often require sensitivity and ongoing family communication. Another practical limitation mentioned is that some degree of self-sufficiency is expected for residents, so prospective residents with higher care needs should confirm the community's level of assisted care and when transitions to higher levels of support would be necessary. The mention of a deposit as an indicator of a good fit also suggests there are financial or commitment considerations prospective residents should clarify up front.
In summary, reviews paint Shalom Parkside as a well-maintained, attractive assisted living community with a strong emphasis on compassionate staff, solid rehabilitation offerings, engaging activities, and notable dining experiences. Prospective residents and families should be encouraged by the consistent praise for staff and facilities, but should also tour the community (including a meal), ask detailed questions about care level requirements, transitional support for new residents, and financial terms such as deposits to ensure the community matches the specific needs and expectations of the resident.
