Pricing ranges from
    $6,054 – 7,870/month

    Sunrise at Bon Air

    2105 Cranbeck Rd, Richmond, VA, 23235
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Warm community but inconsistent care

    I appreciated the warm, family-like atmosphere - many staff were genuinely caring, the community felt homey, activities were abundant, and the chef-prepared meals and memory-care programming gave us real peace of mind. The smaller, one-level layout with outdoor spaces and regular outings made it easy to stay engaged. I also experienced inconsistent staffing, high turnover, and spotty care coordination - missed meals, slow response to call bells, and occasional charting/medication issues happened. Cleanliness and laundry seemed hit-or-miss (I heard troubling reports of soaked clothing/furniture and lingering odors), and management felt profit-focused with nickel-and-dime billing practices. It's expensive and not ideal for very high-needs or hospice situations, though many individual caregivers are excellent. I'd recommend with caution: great community and programming if you can accept variable care quality and high cost.

    Pricing

    $6,054+/moSemi-privateAssisted Living
    $7,870+/moStudioAssisted Living
    $7,264+/moSuiteAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.85 · 116 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.1
    • Meals

      3.6
    • Amenities

      4.0
    • Value

      2.2

    Location

    Map showing location of Sunrise at Bon Air

    About Sunrise at Bon Air

    Sunrise at Bon Air, located in Richmond, VA, is part of Sunrise Senior Living and has a capacity for 94 residents, with 75 beds available for both assisted living and memory care in a single-story building. The community is wheelchair accessible and fully air-conditioned, with covered parking for visitors and restrooms onsite. The building's design includes indoor and outdoor spaces, so there are both quiet places to sit and more active areas for fitness or social gatherings, and pets are welcome too, which is good because they even have pet-focused activities. Residents can pick studio or one-bedroom apartments, and the community accommodates those who like independence but still want help with daily tasks like bathing, dressing, or taking medicine, plus the staff provide help with reminders for grooming and meals.

    Sunrise at Bon Air has services for people with memory loss, Alzheimer's, or dementia, including a secure memory care area, expert dementia care, electronic wristband alarms, and computerized systems that alert staff if someone tries to leave a safe area, along with specialized memory care programs like Reminiscence and skilled nursing available if health needs change. The community will accept residents at risk of wandering or with physical or behavioral issues, offering structured activities, safety features, and constant staff supervision 24 hours a day. For things like moving between bed and chair, staff will help, whether it's a standby, one-person, or two-person transfer, and there are lifts for those who need them.

    Meals are included every day, cooked by a professional chef, with options for special diets like low-sodium or low-sugar, and there's a private dining area for guests too, with snack and beverage options throughout the day. The community is entirely nonsmoking, with no smoking anywhere inside the building, and has beautician services, laundry, housekeeping, and transportation all included for residents who want or need them. There's a full calendar of events, with options like art classes, educational lectures, trips to local events, and devotional services both on and offsite, so residents can stay connected to their faith and their community.

    Sunrise at Bon Air is run by an executive director named William McCauley and is licensed and checked twice a year, being recognized for its programs and activities. There's onsite nursing, a doctor on call, the Sunrise CareConnect health record system, and help with medicine administration. Residents can meet healthcare providers using telehealth if they want, and there are personalized care plans so each person's needs are reviewed and adjusted. For caregivers and families, there's a library of educational articles, videos, books, and guides, and links to local resources like VirginiaNavigator, SeniorNavigator, disAbilityNavigator, and help for veterans, making it easy to find information about financial, legal, health, and housing supports. Sunrise at Bon Air offers independent living, assisted living, memory care, respite care, hospice, and skilled nursing, covering most care options seniors or their families might look for in one place.

    About Sunrise Senior Living

    Sunrise at Bon Air is managed by Sunrise Senior Living.

    Sunrise Senior Living is one of the largest senior care operators in North America, managing over 270 communities across the United States and Canada with approximately 22,000 employees. Founded in 1981 by Paul and Terry Klaassen in Oakton, Virginia, Sunrise pioneered the Victorian mansion-style senior living community design, inspired by Dutch senior care models and European hospitality concepts. Headquartered in McLean, Virginia, Sunrise offers a comprehensive continuum of care including independent living, assisted living, memory care, skilled nursing, and hospice coordination.

    The company's signature memory care programs include Terrace Club Neighborhoods for residents with early to moderate memory loss, and Reminiscence Neighborhoods for those with advanced Alzheimer's and dementia. As an Authorized Validation Organization, Sunrise practices the Validation Method—which they call "exquisite listening"—using empathy-based communication techniques to reduce anxiety and improve quality of life for memory care residents. Their Live With Purpose™ programming engages residents through personalized activities aligned with their interests and life experiences.

    Sunrise leverages advanced technology including Sunrise CareConnect, an electronic health record system built on PointClickCare technology that enables real-time documentation, comprehensive health tracking, and remote access for healthcare providers. The Road Home Program offers specialized 30-day transitional care for seniors discharged from hospitals or rehabilitation centers, providing medication management and 24/7 support.

    The company has achieved notable sustainability certifications, with facilities earning WELL Health-Safety Rating, WELL Equity Rating, ENERGY STAR® certifications, and LEED Silver designation. Sunrise communities feature Individualized Service Plans, Designated Care Managers, and welcome pets, with many locations maintaining community cats or dogs. After celebrating 40 years in 2021, Sunrise continues its mission to champion quality of life for all seniors through their resident-centered, holistic approach to senior care.

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