Laurels of University Park

    2420 Pemberton Rd, Richmond, VA, 23233
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Great therapy but inconsistent care

    I had a mixed stay. The rehab/therapy team (especially Carmina) and many nurses/CNAs were outstanding-attentive, professional, and helped me regain strength; activities were engaging and parts of the facility felt clean and homey. That said, staffing and management were inconsistent: call bells and meds were often delayed or mishandled, wound and catheter care was sometimes neglected, and I noticed lapses in hygiene/odors in some areas. Bottom line: great therapy and many compassionate staff, but verify staffing, medication and wound-care practices before you commit.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.82 · 220 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      3.8
    • Meals

      2.8
    • Amenities

      3.8
    • Value

      1.7

    Location

    Map showing location of Laurels of University Park

    About Laurels of University Park

    Laurels of University Park sits in a peaceful, tree-filled area in Richmond, VA, pretty close to Interstate 64 and within five miles of all three northwest Richmond hospitals, and it's the kind of place where family and friends find plenty of parking when they visit and residents can enjoy quiet time or meet up for social gatherings in friendly company. The community holds 145 licensed beds, and it stands out for offering the largest private rehab suites in Richmond, along with newly renovated rehabilitation suites and a well-equipped therapy gym, so folks recovering after a hospital stay or dealing with ongoing health problems have space, comfort, and the care they need. This Skilled Nursing Facility is managed by Tiffany Cain and has an administrator named Mr. Thomas Conrad, with affiliation to Laurel Healthcare Company, and they've got a solid staff, about 135 full-time equivalents, working around the clock to take care of people, which means there's always help available day or night.

    They provide both long-term and short-term options, including sub-acute rehabilitative care, respite care, rehabilitation after surgery or illness, hospice, and regular nursing home services for those who need longer support, and the care feels personal, with plans tailored to each resident after talking things over with doctors, all following what they call "The Laurel Way of Caring," focusing on dignity, respect, compassion, and companionship. Their team knows how to handle a wide range of medical needs-there's neuro rehab, Parkinson's and dementia rehab, orthopedic and cardiac recovery, as well as dialysis support, wound care, respiratory and digestive disease services, infection resolution, and memory care in a setting built to help folks with Alzheimer's or dementia feel less confused and stay safe. There are assisted living options for adults who want a little extra help but still want to be active, and independent living options for seniors who are social and healthy but prefer something more convenient and simpler than taking care of a house.

    Staff members get described as warm and helpful, and they try to make everyone feel welcome, whether someone's in for a short rehab or a long-term stay, and if someone prefers staying home, Laurels of University Park even has home care using trained aides for non-medical, companion needs. Residents get nutritious meals made with good ingredients, and they can eat privately or join others and eat "restaurant-style" in the dining room-the dining's meant to taste good and keep people healthy. The place is clean, with a home-like feel, and the amenities include a beauty salon, barber services, a game room, a lounge, and regular housekeeping, all meant to add a bit of comfort to everyday living. For safety and peace of mind, each unit has an emergency call system, and the overall setting uses modern hospitality features.

    Laurels of University Park, with awards like Best of Senior Living and Best of Senior Living All Star, gets recognized for care, activities, and a friendly spirit, and the staff pay attention to efficiency, costs, and the support they give the local community, so residents can get both medical and social support as needed. The facility keeps a focus on helping people manage recovery goals, regain physical independence, and feel at home, no matter the length of their stay.

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