Overall sentiment in the reviews is mixed but leans positive about hands-on care, cleanliness, and the small, family-run character of Oak Grove Manor. Multiple reviewers praised the staff as warm, kind, helpful and responsive; they highlighted excellent day-to-day care, a spotless facility and rooms, and a family-like environment that felt better than other facilities they had seen. The facility’s small size, privately owned status, home-cooked meals and occasional outdoor barbecues were repeatedly cited as distinguishing positives that contribute to a homier atmosphere rather than an institutional feel.
Care quality and staff performance appear to be a strong point for many reviewers. Specific comments emphasize excellent, attentive care and quick responsiveness when families had questions. Several people reported that tours were informative and staff provided thorough pre-admission information. The personal, accommodating demeanor of staff during admissions/tours and transitions was noted as comforting, particularly for families comparing multiple options.
Facilities and environment are described consistently as very clean and quiet. Multiple reviewers used terms like "spotless" when describing rooms and common areas, and the location set back from the road was appreciated for being peaceful. That said, reviewers also characterize the building as older and "not very fancy," so prospective residents should expect a well-maintained but modest physical plant rather than a newly renovated or upscale facility.
Dining and activities got positive mentions, especially the home-cooked meals and outdoor barbecues, which reinforce the family-like, communal atmosphere. These elements were presented as tangible benefits that differentiate the facility from larger, more clinical settings.
However, there are serious and specific concerns raised in several reviews that prospective residents and families should investigate further. A small but significant number of reviews report troubling administrative or behavioral incidents: one account alleges an unexpected charge of over $6,000 for a single night, a promised refund that was never honored, and refusal to allow the resident to return. Another review mentions resident agitation that resulted in an ER visit, followed by a hospice stay and the resident’s death. Other negative themes include reports of rude staff (contrasting with the many positive staff comments), admissions or re-admission denials, and multiple families saying the location or price made the facility the wrong fit for them. These are serious red flags around billing transparency, admissions and re-admission policies, and handling of behavioral or medical crises.
Taken together, the pattern suggests Oak Grove Manor is likely a good match for families who prioritize a small, private, family-run setting with clean facilities and attentive, warm staff. It appears particularly attractive to people who value home-style meals and a quieter environment. At the same time, the outlier but high-impact negative reports imply potential risks in administrative practices and crisis management. I recommend that prospective families do focused due diligence: verify written contract terms about billing and refunds, ask specifically about admission and re-admission policies, request examples of how behavioral or medical emergencies are handled (and what emergency transfers typically cost), check references from recent families, and confirm that the location and price align with expectations. Clarifying these points in person will help determine whether Oak Grove Manor is the right fit for an individual resident’s needs.
