Overall sentiment across the reviews is predominantly positive with clear strengths in the facility’s appearance, cleanliness, social environment, and staff warmth — but there are important caveats related to care consistency and leadership that recur in several summaries.
Facilities and environment: Multiple reviewers emphasize that The Village At Riverview is clean, well-maintained and often described as brand-new or elegant. The physical layout is praised for apartment-style living, large gathering areas with TVs, a covered outdoor patio, and convenient amenities like an on-site salon. Many describe the community as homey and family-like, with a warm, welcoming ambiance that encourages visitors and family interaction.
Staff and quality of care: Most reviews highlight friendly, respectful, and helpful staff who try hard for residents. Several reviewers report the community is well-staffed with competent nurses and attentive caregivers; dementia care is called out as effective by some families. However, there are recurring notes of inconsistency: some reviewers report staff who are slow to respond, and a few recount incidents that made them uncomfortable or question resident placement and safety. This creates a mixed picture where day-to-day care is often praised, but specific safety and responsiveness concerns have caused some families to lose confidence.
Activities and programming: The activities program receives strong, consistent praise. Residents and families note daily exercise classes, bingo, crafts, sing-a-longs, movies, snacks, and special events. The activities director is frequently described as upbeat and creative. There are also outings and shopping trips, though several reviews mention that field trips have been curtailed due to COVID concerns. Overall, programming appears broad and inclusive, with options for multiple ability levels.
Dining: Dining impressions are mixed. Some reviewers applaud above-par, home-cooked holiday meals and note that food is at least edible; others say the everyday food could be better. The general consensus is that meals are acceptable but not a standout feature for every resident.
Management and leadership: This is the most polarized area in the reviews. Several comments praise exceptional leadership (one review names Executive Director Patty Perry as particularly caring and effective), and other accounts describe the leadership as welcoming and supportive of families. Conversely, multiple reviews call out specific leadership or clinical staff as arrogant, uncaring, or inattentive; one reviewer reported a terminated HR director and said they would not place their mother back. These contradictory perspectives suggest variability in leadership experience that may depend on timing, specific staff members, or particular incidents.
Safety, placement, and COVID impact: A few reviewers explicitly raise safety concerns, including a notable claim of resident misplacement in assisted living (implying a need for a higher level of care) and the perception by some that the facility feels like a skilled nursing home. COVID-19 is mentioned as having reduced outings and field trips, and it appears to have affected family expectations and some operational routines.
Patterns and recommendations: The dominant themes are cleanliness, a welcoming environment, robust activity offerings, and generally kind staff—factors that make the community feel home-like and comfortable for many residents. However, a small but important minority of reviews point to inconsistent care, leadership problems, and safety/placement issues that materially affected their trust in the community. Prospective families should weigh the overwhelmingly positive comments about environment and programming against the reports of inconsistent management or case-specific care failures. Visiting in person, meeting nursing and leadership staff, asking about staffing ratios and emergency response protocols, and clarifying dementia-care procedures would help verify whether the community’s strengths align with an individual resident’s needs.
