Berkeley Springs Healthcare Center

    456 Autumn Acres Rd, Berkeley Springs, WV, 25411
    2.2 · 12 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed facility causing neglect risk

    I chose this facility for rehab because the staff were kind and the care used to be great. Since new ownership cut costs it's clearly understaffed and overworked - call lights sit for 20-30 minutes, nurses and the nursing station often don't respond, and the drop in care feels like neglect and a real fall risk. I'm worried and afraid to leave my father here; I'd only return if staffing and responsiveness were fixed.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.17 · 12 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.0
    • Meals

      2.2
    • Amenities

      2.2
    • Value

      2.2

    Location

    Map showing location of Berkeley Springs Healthcare Center

    About Berkeley Springs Healthcare Center

    Berkeley Springs Healthcare Center sits back in a quiet, wooded spot at 456 Autumn Acres Road in Berkeley Springs, West Virginia, and the place can take up to 120 residents but usually has about 100 people living there on any given day, and since July 2022, Health Care Facility Management, LLC, has run the place as a for-profit corporation, and it's connected to CommuniCare Health Services and offers skilled nursing, rehabilitation, assisted living, and memory care services for older adults and those needing extra care. The center provides long-term care, short-term rehab, wound care, hospice, palliative care, and therapy like speech, occupational, and physical therapy, and there's medication management plus support for meals, bathing, dressing, and grooming, and staff check weights, blood glucose, and oxygen levels regularly, so people get close attention if they need it, and residents also get help from social services and can enjoy activities, trips outside, special dinners, movies, bingo, slot machines, health programs, church services, and even take part in local events like the Apple Butter Festival with their classic giant rocking chair and booth, and for communication, most staff speak English but some are fluent in other languages, and there are iPads for residents to use to stay connected.

    The center says it's focused on a warm, home-like environment where folks can feel like family, and the building has large common areas and outdoor spaces for relaxing or recreation, but the center has seen some problems and been cited for a few important deficiencies, including not always having a registered nurse on duty for 8 hours each day and not having a full-time director of nurses, staff turnover is slightly higher than the state average, nurse staffing levels are lower than most nursing facilities in the region at about 3.06 hours per resident each day compared to the West Virginia average of 3.7, and there have been 54 documented deficiencies from inspections, including three that had to do with infection control-federal standards require protection from the spread of infections and there have been issues with proper care and use of feeding tubes, and past inspection reports show a need for improvement in a few care areas. The team at the facility is made up of licensed and highly trained staff, and although they work to offer compassionate and holistic support with community engagement, personal attention, and lots of organized activities throughout the year, the center isn't currently admitting new patients, and hours aren't posted online, so it's important to call ahead if considering a visit or move-in.

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