Overall sentiment in the reviews is predominantly positive but with notable and serious negative reports that create a mixed picture. Many reviewers emphasize high-quality, compassionate care: staff are repeatedly described as knowledgeable, caring, polite, and easy to communicate with. Nursing, social services, therapists, and administration receive frequent praise for being thorough, professional, and responsive. Several accounts highlight successful rehabilitation outcomes and therapy that exceeded expectations. Multiple reviewers said transitions (admissions/discharges) were handled smoothly and that the facility gave families peace of mind.
The facility’s environment and amenities are also commonly praised. Reviewers note that the center is clean, bright, and has comfortable common areas and an attractive dining space with appetizing meals. Housekeeping and maintenance are often described as attentive, and many residents and visitors reported a pleasant, cheerful atmosphere where staff greeting and interpersonal interactions are warm. On-site clinical coverage (RNs and CNAs) and visible management were specifically called out as positives, and pandemic precautions were mentioned as in place by some reviewers. Activities and social programming—sing-alongs, movies, bingo, outings, and seasonal celebrations—are frequently cited as enhancing resident quality of life.
Management and communication are recurring themes: several reviews commend proactive administration, prompt responses to family concerns, and staff who listen and act quickly. Multiple visitors reported positive first impressions during tours and admissions, citing helpful check-in, respectful door assistance, and staff who made residents comfortable. Individual staff members and roles (including therapy teams and specific nurses) were singled out for praise, and multiple reviewers used strong recommendatory language.
However, the reviews also contain significant negative incidents and recurring concerns that should not be overlooked. A minority of reviewers report serious lapses in care—examples include inattentive staff, rushed shifts, oxygen equipment not being connected, denial of phone calls, lost clothing, missing socks/shoes, and even reports of a patient death shortly after placement. Some reviewers describe the facility as stinky or not well maintained, and several allege understaffing and a perceived lack of concern from caregivers. These accounts are severe and emotionally charged, with some families explicitly stating they would not recommend the facility.
There are also mixed or contradictory comments about the physical plant: while many say the facility is clean and well maintained, others describe it as older with shared rooms (two beds per room) and single TVs, and note maintenance shortcomings. This suggests variability in condition by unit or over time—some reviewers even state conditions improved after staff turnover. Staffing levels and consistency appear to be a key dividing line in experiences: where staff are sufficient, attentive, and well-trained, families report excellent care and positive outcomes; where staffing is thin or variable, negative incidents and poor experiences are reported.
In summary, Fairmont Healthcare and Rehabilitation Center receives extensive praise for compassionate caregiving, effective therapy and rehabilitation, clean and pleasant communal areas, active engagement programming, and proactive administration in many reviews. At the same time, there are troubling reports of neglect, understaffing, safety lapses, lost belongings, and at least one report of a death following placement. Prospective families should weigh the strong positive endorsements and evidence of successful recoveries against the serious negative incidents noted. If considering this facility, ask specific questions about staff-to-resident ratios on the unit of interest, current management/staffing stability, recent safety incidents, how personal belongings are tracked, and which therapy staff will work with the resident. A tour that includes conversations with nursing leadership and observation of direct care during a shift would help validate whether the particular unit meets expectations and mitigates the mixed reports found in these reviews.
