Overall sentiment in the reviews is mixed but leans toward positive experiences for many residents and families, with several recurring, significant concerns raised by others. A large portion of reviewers praise the clinical teams — particularly rehabilitation therapists (PT/OT), nurses, and named individuals — for enabling strong recoveries and providing compassionate, attentive care. Multiple accounts highlight staff who go "above and beyond," strong interdisciplinary collaboration, and management that can be responsive and supportive. Admissions and front-desk interactions are frequently described as smooth and welcoming, with specific staff members (Barb in admissions, the receptionist, various attendants) called out for helpfulness. The facility itself receives consistent compliments for being clean, attractive, and resort-like with good dining choices, laundry and hair services, and engaging activities including an active activities director (Judy) and special events (e.g., dance performances). Transportation drivers, therapy outcomes, and family-centered planning also receive repeated positive mention, with several reviewers explicitly recommending Tygart Center for skilled nursing and rehabilitation.
However, the reviews also contain serious safety and quality concerns that cannot be overlooked. There are multiple reports of critical clinical lapses: one account describes the misidentification of a Hickman line with an attempted removal — an event with potentially severe consequences — and another mentions an MRSA infection that raises infection-control questions. Several reviewers report failures in administrative processes, such as not reviewing or transmitting intake records, conflicting information about protocols, and poor coordination of transfers and discharges. These process breakdowns contributed to delays and, in at least one case, a discharge worked out in a manner that worried families. Such failures indicate variability in the facility's communication and record-handling systems.
Operational and staffing issues are another recurring theme. While many staff are described as kind and professional, there are multiple complaints about understaffing, inconsistent caregiver availability, and uneven quality across shifts — with some reviewers asserting that family must visit daily to ensure basic needs are met. Specific hygiene and care failures are reported (for example, soiled sheets left on a bed and inadequate oral care), and some families say they had to provide essentials that nursing aides did not deliver. There are also troubling allegations about workplace culture from a few reviewers, describing ridicule of mental health, disrespectful management, and a toxic environment — problems that can undercut staff morale and patient safety if accurate.
Taken together, the pattern is one of a facility that can and does deliver high-quality, compassionate care for many residents, supported by effective therapy, kind individuals, and a pleasant environment — yet simultaneously exhibits notable variability and several high-severity failures in safety, communication, and staffing. The positive reports about named caregivers and departments suggest strengths in bedside care and rehabilitation; the negative reports around record-handling, infection, and alleged clinical negligence point to systemic risks that merit scrutiny. Prospective residents and families should weigh both sides: ask for specifics about clinical protocols (central-line handling, infection control), staffing ratios, handoff procedures, and record transfer processes; request references and talk with families of current or recent residents; and consider arranging a tour during various shifts to gauge consistency.
In conclusion, Tygart Center at Fairmont Campus appears to provide excellent rehabilitation and compassionate services for many residents, with several standout staff and amenities that enhance the resident experience. Simultaneously, there are documented, serious concerns — including an alleged Hickman line incident, MRSA infection reports, inconsistent communication, and instances of poor hygiene and understaffing — that pose potential safety and quality-of-care risks. These mixed signals recommend a cautious but informed approach: validate clinical safeguards and administrative processes before admission, and seek assurances about staffing, infection control, and care coordination to mitigate the variability evidenced in these reviews.
