Brightwood Center

    840 Lee Rd, Follansbee, WV 26037
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Compassionate, clean, engaging care center

    I'm very pleased with the friendly, compassionate, and professional staff who provided attentive, individualized care-facility is clean, well-maintained, and family-like with ample outdoor space. The therapy and activities (including themed days and bingo) were engaging and helped my loved one recover; communication was responsive and staff consistently went above and beyond, so I'd recommend this center.

    Loved one of resident
    Jul 2026

    Schedule a Tour

    Date of Tour
    Time Window
    Tour Type

    You selected in-person tour on in the

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    4.15·(105)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.6
    • Meals

      4.0
    • Amenities

      4.0
    • Value

      1.0

    Pros

    • Compassionate, respectful caregiving staff
    • Attentive nursing and clinical responsiveness
    • Skilled physical and occupational therapy programs
    • Successful rehabilitation outcomes and mobility improvement
    • Engaging activity programming (themed days, games, bingo)
    • Individualized, person-centered care plans
    • Family-oriented, home-like atmosphere
    • Clean and well-maintained common areas
    • Well-maintained outdoor spaces and water-based activities
    • Restaurant-style dining and generally positive meal quality
    • Regular family communication and status updates
    • Smooth admissions and discharge coordination
    • 24/7 safety-focused care availability
    • Collaborative administrative and therapy teams
    • Positive workplace environment for some staff

    Cons

    • Inconsistent staffing levels and high staff turnover
    • Delays in responding to resident needs and call-light response
    • Incontinence-care delays and inconsistent personal-care scheduling
    • Sanitation and odor concerns in some areas
    • Outdated equipment and cramped resident rooms
    • Variable quality of care between shifts or units
    • Management communication style and tone
    • Allegations of discriminatory conduct by management
    • Allegations of financial and insurance-handling irregularities
    • Communication lapses regarding resident status and absences

    Summary of reviews

    The body of reviews for Brightwood Center shows a strongly polarized set of experiences. Many families and patients describe compassionate, attentive staff and a skilled clinical team, particularly in rehabilitation and physical therapy. Several accounts highlight successful therapy outcomes, mobility gains, and coordinated admissions-to-discharge processes. Activity programming is frequently cited as a strength: themed days, games, bingo and outdoor water activities help create a home-like, family-oriented atmosphere that can be engaging even for residents with cognitive impairment.

    Nursing and clinical responsiveness are commonly praised—reviewers note frequent updates, safety-focused practices, and 24/7 care availability. Administrative and therapy staff are also described as collaborative and helpful in many accounts, and some reviewers characterize the facility as clean, comfortable, and well maintained, with pleasant outdoor space and restaurant-style meals.

    Counterbalancing those positives are a number of operational weaknesses that recur across reviews. Staffing inconsistency and turnover are prominent concerns and are frequently linked to delays in responding to resident needs, variable care quality between shifts or units, and inconsistent personal-care scheduling (including bathing and incontinence care). Several reviewers describe sanitation and odor concerns in particular areas and note outdated equipment and cramped room layouts in parts of the building.

    There are also concerns about management and nonclinical processes. While some families praise responsive leadership, others report problematic communication tone from management and, in a few cases, allegations of discriminatory conduct. A small number of reviews raise serious financial and insurance-handling allegations; those claims should be treated as issues requiring verification. Communication lapses (for example, limited status updates during resident absences) are another recurring theme that can compound family anxiety when care is variable.

    Taken together, the pattern suggests Brightwood provides high-quality, compassionate clinical and therapy services in many instances, supported by an active activities program and a family-like culture. At the same time, operational variability—most notably staffing levels, responsiveness, cleanliness in some areas, and inconsistent management practices—appears to drive widely different experiences depending on unit, shift, or individual caregiver. Prospective residents and families would be advised to tour the facility, ask specific questions about staffing ratios and continuity, incontinence- and bathing protocols, equipment and room layouts, and the facility's processes for handling billing/insurance and discrimination concerns, and to request recent facility performance data or references to clarify which operational patterns apply to the unit under consideration.

    Reviews written on Mirador

    We have no reviews to show about Brightwood Center.

    Help other families by writing a review about your experience with this community.

    Medicare Ratings

    1·/ 5
    Cited by CMS for abuse, or potential for abuse, on its most recent survey cycle.
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Brightwood Center

    Brightwood Center is located at 840 Lee Rd, Follansbee, WV, 26037.

    About Brightwood Center

    Brightwood Center sits at 840 Lee Rd in Follansbee, WV, and has 115 certified beds for both inpatient and outpatient care, and you'll find all sorts of different rooms like studios, suites, semi-private spaces, share and companion rooms, all of them with basic comforts and individual climate control, and the place is fully air-conditioned, which is good in the summer, and there's a dedicated staff including nurses, a Director of Nursing, Director of Marketing and Admissions, and Director of Rehabilitation to help keep things running and make sure people get the care they need. The center is part of Genesis HealthCare and offers a range of care including assisted living, nursing care, memory care, skilled nursing, rehabilitation, respite care, and even palliative and hospice services, and there are home care services like home health and Medicaid HCBS, and for folks who need more help, they have ventilator units and in-house dialysis, plus orthopedic rehab and units that help bridge the gap between a hospital stay and home, which can really make recovery smoother if you're dealing with something like joint replacement or an injury. Nursing staff put in about 2.89 hours per resident every day, and the nurse turnover rate's at 59.1%, and while that's higher than some would prefer, the place tries to provide accountable care with visits from attending physicians and registered nurses, plus they work with outside specialists for dental care, psychiatric support, wound care, podiatry, bariatric specialties, and medical management like heparin therapy, TPN, IV therapy, and colostomy care, and there's pharmacy delivery if you need medicine brought right to you. If you want a bit of normalcy, there are activity rooms, a library, recreation activities, gardens and courtyards to sit outside, a baby grand piano, a fireplace in the living room, and there's also a beauty salon and barber, laundry, mail, and newspaper service, and housekeeping included, with café options, restaurant-style and in-room dining, plus private dining rooms you can use with your family and cable TV if you like to unwind. Transportation's available for trips or appointments and there's a fire alarm system and extra security to help residents with cognitive issues, so you don't have to worry as much about safety. People from the clinic speak more than one language, but services are mainly in English, and the facility adjusts individual treatment plans and discharge planning, so the care is adjusted to each person's needs, and there's pain management, case management, and nutrition support, along with wellness programs. The average rating has been 9.2 out of 10, which is high for the city, but the facility has had citations for not always keeping enough nurses and issues around upholding resident rights, plus there are infection-related deficiencies and reports from standard and complaint inspections. Brightwood Center's a for-profit corporation with management led by Guneet Purewal since June 2024, and though it offers quite a few medical and personal care services, it's not accepting new patients right now, but when it does, the admissions process means you consult with a specialist to talk about your individual needs.

    People often ask...

    Brightwood Center offers assisted living, memory care, and skilled nursing.

    There are 7 photos of Brightwood Center on Mirador.

    The full address for this community is 840 Lee Rd, Follansbee, WV 26037.

    No, Brightwood Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Brightwood Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brightwood Center directly. There is no cost for this service. We are compensated by the community you select.

    Are you an owner or operator of this community?

    Claim this listing to receive messages from prospective customers and manage your community page.

    Nearby Communities

    Assisted Living in Nearby Cities

    1. 26 facilities$3,448/mo
    2. 25 facilities$3,259/mo
    3. 14 facilities$3,491/mo
    4. 8 facilities$3,491/mo
    5. 18 facilities$3,806/mo
    6. 28 facilities$3,284/mo
    7. 21 facilities$3,137/mo
    8. 35 facilities$4,076/mo
    9. 23 facilities$4,076/mo
    10. 1 facilities$3,694/mo
    11. 19 facilities$2,850/mo
    12. 2 facilities
    © 2026 Mirador Living