Overall sentiment in the reviews for Celebration Villa of Martinsburg is mixed but leans positive around the front-line caregiving and community atmosphere, while showing recurring concerns about management, consistency, and certain operational issues. Many reviewers emphasize that direct caregivers — nurses, aides, and activity staff — are compassionate, attentive, and resident-focused. Multiple accounts single out named staff (for example, nurses and tour staff) as particularly caring and supportive, and many families note reliable, round‑the‑clock care, good communication, and thoughtful transition support. The facility's smaller, homelike environment (single-level layout, fireplace, piano, enclosed courtyards and garden) is repeatedly praised for fostering a friendly, family-like atmosphere where residents socialize and get to know one another.
Care quality: Reviews describe a wide range of clinical and caregiving experiences. Numerous reviewers report excellent nursing care, prompt responses to calls, regular nurse practitioner visits, effective hospice collaboration and attentiveness to dementia and physical needs. On the other hand, some serious negative accounts describe neglect, malnutrition/weight loss, and poor clinical oversight. There are also repeated concerns about inadequate staffing at times and long vacancies or inexperience in leadership roles (extended time to hire a Director of Nursing, RN who recently reactivated license). This inconsistency creates markedly different experiences from family to family — where some residents thrive, others have encountered lapses that prompted state reporting.
Staff and management: Staff on the floor are most often described as friendly, welcoming, and engaged — offering activities, music, social events, and personal attention. Tour staff and administrators receive praise in many reviews for making positive impressions and facilitating smooth moves. Conversely, management and administrative operations draw frequent criticism: billing errors, insincere or unresponsive management, privacy concerns (unauthorized access or snooping), and allegations of theft of clothing/valuables. These administrative and security issues are a recurring theme and appear to be the primary driver of negative sentiment in otherwise well-regarded caregiving contexts.
Facilities and environment: The building is repeatedly described as older but charming and homey: one-level layout, cozy common areas with a fireplace, piano, and attractive dining room. Private studios and some larger private rooms with walk-in showers and handheld shower heads are noted as comfortable and practical. However, the age of the building also yields drawbacks in some reports — older, darker, smaller rooms, worn carpet, occasional broken fixtures, and isolated reports of bugs/ants and dirty bathrooms. Many reviewers appreciate the enclosed courtyards, library, and meeting rooms, though the small size of the community means fewer amenities than larger campuses.
Dining and activities: Dining reviews are polarized. A large number of reviewers praise the meals — describing restaurant-style dining, a personal chef touch, variety (main dishes to desserts), and positive family dining events. Several specific positives include in-house hair salon visits tied to social meals and special events like tropical night. Conversely, other reviewers report poor food quality (cold meals, unseasoned or acidic food, small portions) and inconsistent meal service. Activities are a clear strength overall: frequent social programming (bingo, music sessions, crafts, outings, holiday and family events), well-attended activities, and dependable transportation/van trips for shopping and appointments are mentioned as important quality-of-life factors.
Medical services and logistics: The community offers some on-site medical supports — physical therapy room, nurse practitioner visits, and some medical testing — and provides transportation for appointments in many accounts. However, several families reported lack of on-site labs or insufficient medical personnel and difficulty with transportation for medical appointments. These mixed reports suggest variable operational capacity for higher-acuity medical needs.
Value, niche and limitations: Some reviewers describe competitive pricing and good value, particularly praising the all-inclusive, smaller-community feel. Other families view the cost as high and the value poor when administrative problems, food quality issues, or care lapses occur. Important limitations include lack of dedicated memory care at this location, studios-only accommodations (limiting couple options), and smaller room sizes. The community seems best suited to residents who benefit from a smaller, homelike setting with active social programming and attentive caregivers — and less ideal for those requiring extensive on-site medical services or a dedicated memory care unit.
Notable patterns and final assessment: The dominant positive pattern is strong, compassionate frontline caregiving and an engaging social environment that many residents and families appreciate; the dominant negative pattern centers on management, administrative reliability, security/privacy concerns, and inconsistency in food and cleanliness. Reviews indicate that resident experiences can be highly variable and often depend on specific staff on duty, the current leadership team, and individual clinical needs. Prospective families should weigh the facility's strong social life, homelike environment, and praised caregiving against documented administrative red flags, the occasional cleanliness and food-quality complaints, and the limitation of no onsite memory-care program. Visiting in person, requesting recent menus, checking current clinical leadership/staffing levels, and asking about security/theft prevention and incident resolution procedures would be advisable steps before making a placement decision.
