Overall sentiment is highly mixed, with strong, repeated praise for the facility's rehabilitation capabilities and many individual staff members, but also multiple serious safety, staffing, medication, and management concerns. A substantial portion of reviews describe excellent therapy (including named therapists Justin and Danielle), successful recovery to independent standing and walking, and positive discharge outcomes. Several families credit admissions and care coordination staff (Alex, Kristin Hummel, Brooke) and highlight compassionate, professional nurses and aides who provided attentive, family-like care. Positive reports commonly note a clean, rehab-focused environment, helpful housekeeping, many planned activities, and effective communication from certain staff members. Some reviewers explicitly say the center exceeded expectations and recommend it for short-term rehab stays; some report improved experiences on subsequent visits.
Counterbalancing the positive accounts are multiple serious negative themes that recur across reviews. The most alarming issues involve medication and documentation: allegations of falsified charting, forgotten or inconsistently administered medications, under-dosing of pain medication, and medication administration errors (including insulin administration followed by low blood glucose). One review describes a severe safety incident in which a resident with broken ribs was left in bed for a weekend, creating a high risk for pneumonia; others describe wound-care problems and inadequate mattresses contributing to pain and insomnia. These accounts raise credible patient-safety concerns and indicate potential for harm when practices are inconsistent or oversight is lacking.
Staffing and management problems are a prominent pattern. Many reviewers report short staffing, long wait times for help, staff standing idly, and apparent neglect of basic needs. At the same time, reviews indicate wide variability in caregiver quality—some techs, nurses, and aides are described as wonderful and deeply caring, while others are characterized as rude, lazy, or unprofessional. Several reviews call out poor leadership, lack of accountability, and calls for change at the top; others mention funding cuts, transportation challenges for seniors, and regional social-economic factors (SES of Martinsburg) that may affect staffing and resources. Inter-agency communication gaps and note-handling problems were also reported, compounding coordination and continuity-of-care issues.
Facility-related and operational concerns are mixed. While some reviewers praise cleanliness, safety monitoring, and a pleasant environment, others report dirty toilet seats and floors, inadequate mattresses, cold or inedible meals, and diet errors (vegetarian meals served with meat). Laundry mishandling and lost clothing are noted repeatedly enough to be considered an operational weakness. Activities programs receive positive mentions, but loneliness and minimal engagement were also reported by residents who felt neglected. Communication with families is similarly mixed—some reviewers commend constant communication and supportive updates, while others report no callbacks, poor communication, and mishandled notes.
Taken together, the reviews depict a small facility with strong pockets of clinical and rehabilitative excellence but also significant systemic issues that produce inconsistent care quality. For short-term rehabilitative patients who receive active, attentive therapy, outcomes are often very good. However, potential residents and families should be aware of recurring concerns about medication administration, staffing levels, leadership accountability, and variable caregiver professionalism. If considering this facility, ask specific questions about current staffing ratios, medication administration protocols and audits, wound-care procedures, incident reporting and resolution processes, laundry procedures, and recent management changes; request references for recent patients with similar needs and, if possible, meet the therapy team and nursing leadership to assess consistency and follow-up practices. Families who prioritize excellent rehabilitation and have active involvement and oversight may have a positive experience, while those concerned about medication safety, consistent nursing attention, or institutional accountability should proceed with caution or seek alternative facilities.
