Magda's Family Home Care LLC

    11433 N 33rd Ave, Phoenix, AZ, 85029
    4.8 · 22 reviews
      AnonymousLoved one of resident
      4.0

      Compassionate care with communication concerns

      I appreciated the exceptionally clean, family-like home, loving and medically knowledgeable staff, attentive hospice/medication management, and homemade meals residents actually looked forward to. My concerns: poor communication at times, unclear guidelines, a sedation-focused approach that felt misrepresented, no private room available when needed, and the location was a bit far. Overall I'm grateful for the compassionate care and would recommend touring it - just clarify philosophy and room availability up front.

      Pricing

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      Amenities

      4.82 · 22 reviews

      Overall rating

      1. 5
      2. 4
      3. 3
      4. 2
      5. 1
      • Care

        4.7
      • Staff

        4.8
      • Meals

        4.3
      • Amenities

        4.7
      • Value

        4.3

      Pros

      • Exceptionally clean environment
      • Home-like, bright, cheery atmosphere
      • Friendly, compassionate, and attentive staff
      • High-quality medical knowledge and hospice support
      • Good dementia care and resident engagement
      • Responsive communication and family updates
      • Homemade, appealing meals with variety
      • Medication management and lockbox procedures
      • Comfortable rooms and furnishings (recliners, wall-mounted TVs)
      • Small, family-like, intimate setting
      • Helpful transition from other facilities
      • Activities and spiritual support (weekly church visitor)
      • Affordable pricing and perceived good value
      • Owners/staff (Zam and Simona) trusted and praised
      • Quick response to hospital visits and medical needs

      Cons

      • At least one report of poor communication/unclear guidelines
      • One serious report alleging a sedation-focused care approach
      • Potential misrepresentation of care philosophy (per one reviewer)
      • Private room availability may be limited
      • Location can be inconvenient/too far for some families

      Summary review

      Overall sentiment: The reviews for Magda's Family Home Care LLC are overwhelmingly positive, with a strong and recurring emphasis on cleanliness, a home-like atmosphere, and genuinely compassionate staff. Multiple reviewers rate the facility very highly across clinical and non-clinical dimensions, frequently using phrases like "feels like family," "exceptionally clean," and "highly recommend." There is a consistent theme that residents are well cared-for medically and personally, and families appreciate both the emotional and practical support provided.

      Care quality and medical support: Reviewers repeatedly praise the staff's medical knowledge and competency, including hospice support and effective medication management (notably the use of a medication lockbox and coordination with a house doctor). Several family members reported clinical improvements such as better sleep for residents and that the home helped secure appropriate medical care. Staff are described as knowledgeable, competent, and attentive to medical needs — with specific appreciation for named staff/owners (Zam and Simona) who are viewed as trustworthy and approachable.

      Staffing, communication, and responsiveness: The caregiving team gets strong marks for compassion, patience, and individualized attention. Reviewers say caregivers treat residents like family rather than a number, and they emphasize responsiveness — quick action for hospital visits, follow-up, and keeping families informed. Most families mention good communication and timely updates. However, there is a notable outlier: at least one reviewer reported poor communication, unclear guidelines, and felt the facility's care philosophy was misrepresented, which led to that resident’s move-out. This suggests that while communication is generally a strength, there may be occasional lapses or mismatches of expectations that prospective families should clarify during a tour.

      Facilities, furnishings, and environment: The physical environment is consistently described as bright, cheery, and well-maintained. Specific amenities highlighted include comfy recliners in the TV room, wall-mounted TVs at beds, and a pleasant patio. Rooms and the property are frequently called "very clean" and "home-like," and reviewers mention gentle personal care services (for example, nail care) that contribute to resident comfort. The facility's small, intimate size is viewed positively by many, fostering a family atmosphere, though this smaller scale also appears to limit availability of private rooms at times.

      Dining and activities: Dining is a clear strength — reviewers repeatedly cite homemade meals, appealing presentation, and menu variety (soups, salads, vegetables, customizable options). Residents reportedly look forward to meals, and family members often praise the food as a significant positive. Activity engagement is noted as appropriate for dementia care and general well-being, including regular activities and a weekly church visitor, which supports spiritual needs.

      Value, recommendations, and limitations: Multiple reviewers mention affordability and good value for the level of care provided. Many families explicitly recommend touring the home and state they would choose Magda's again. The most frequently mentioned limitation is availability: at least one reviewer could not get a private room when needed. Another practical constraint is location — a few families find the facility too far to drive regularly. The most serious concern raised in the review set is an allegation by one family of a sedation-focused approach and misrepresentation of care philosophy; this is an outlier but significant and should be investigated by prospective families during intake conversations.

      Conclusion and guidance for prospective families: In sum, Magda's Family Home Care LLC presents as a small, well-maintained, and family-oriented home with strong clinical capabilities, compassionate staff, appealing homemade meals, and good communication in most cases. The dominant narrative is one of trust, high satisfaction, and personal attention. Prospective families should tour the facility, meet key staff (owners/administrators), confirm bed/room availability (especially private rooms), discuss specific care philosophies (particularly around behavior management and medication/sedation), and verify logistics like distance and visitation needs to ensure alignment with expectations. Overall, the reviews portray a highly recommended option for families seeking a clean, caring, medically competent, and home-like environment for their loved ones.

      Location

      Map showing location of Magda's Family Home Care LLC

      About Magda's Family Home Care LLC

      Magda's Family Home Care LLC sits in a quiet area in Phoenix, Arizona, at 11433 North 33rd Avenue, offering a warm, homey environment for up to 10 seniors who want a smaller setting rather than a big facility, and they've been open 19 years now, run by Ms. Simona T Magda, who functions as the business manager and principal. The place operates under active license number AL7658H, which doesn't expire until July 31, 2025, and the care home has been reviewed for safety and certification, passing state evaluations, quality checks, and thorough background screenings for all staff, though the facility does have some recorded citations and violations, so those considering this home may wish to review state records for more details.

      This home's main focus is assisted living care, memory care, adult care services, and short-term respite care. The staff here help with basic daily living activities like bathing, grooming, dressing, and help with transfers or moving to and from wheelchairs. Residents get care for higher needs, like diabetes management or challenges with memory, and receive medication management, help with eating, and support day and night, with well-trained aides watching out for safety and monitoring those who might wander. Magda's Family Home Care has an area set aside for memory care, which means there are secure outdoor spaces, and staff are trained to care for people with Alzheimer's or dementia.

      The activities here aren't fancy but do cover a wide range, with a game room, movie nights, arts and crafts, community-sponsored activities, outings to local spots, and social programs that help residents stay active and make friends. There's a dining room for shared meals, plus options for room service, and the kitchen staff can handle special diets like diabetic or other medical needs. Private and shared rooms are available, including one- and two-bedroom arrange­ments that are wheelchair accessible, all furnished and with high-speed internet, satellite TV, cable, and private bathrooms with accessible showers.

      Magda's Family Home Care offers housekeeping, laundry, help running errands, and meal preparation. The home arranges transportation for medical appointments, provides parking, and is wheelchair accessible throughout. Residents can enjoy the garden, walking paths, and common areas, or make use of spaces like the arts and crafts center and game room for daily enjoyment. The setting feels like a large house, focusing on personalized help-support with hygiene, regular checks by staff, help with medications, and connecting with healthcare providers as needed. The home also takes Medicare and Medicaid, with relevant data reported, and care prices vary depending on what the resident needs, but the listings show options for both private and shared rooms at a range of price points each month.

      Magda's Family Home Care has a strong reputation with an A+ BBB rating, though it's not BBB accredited, and it appears under adult family home and adult day care categories. The trained staff remain friendly and responsive, seeking to make each day positive. They've got clear, documented licensing and owner details and welcome people who want the simple comforts of home and careful, attentive help with daily life as they age.

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