Overall sentiment in the reviews is mixed: several comments praise the facility and some staff, while a set of serious complaints raise red flags about care consistency and policies. The Homestead appears to be a very small, residential-style facility (reviewers mention approximately five residents) that many reviewers found physically pleasant and welcoming — descriptions include "nice place" and "facility is very nice." The small size is a recurring positive theme and may appeal to families looking for a quieter, home-like setting. Amenities and atmosphere notes include a dog on site and the availability of two open rooms, which could be useful to families actively searching for placement.
Care quality and staff behavior are the review topics with the strongest divergence. On the positive side, multiple reviewers explicitly said staff take good care of their loved ones and that a resident is happy where he is. Those reports suggest that there are staff members capable of providing good, compassionate care. On the negative side, there are several serious allegations: refusal of bathroom assistance, an unprofessional caregiver, staff neglect, and descriptions of a patient being in "misery." One family chose to withdraw their loved one from the facility. These are significant concerns because they indicate inconsistent caregiving and potential safety or dignity issues for residents. Taken together, the reviews portray variable staff performance — from attentive care to instances of neglect or unprofessional conduct.
Operational and policy concerns are also evident. Multiple reviewers raised questions about pricing: one comment characterized pricing as "high," and another indicates a pricing discussion was not completed. An unusual billing remark — charging for gloves — was called out explicitly and may reflect unclear or unexpected extra charges. Bathroom logistics are also a practical concern: reviewers note that only one resident has a private bathroom while another shared bathroom is used by four people, which could affect privacy, dignity, and infection-control practices. The combination of shared bathroom facilities, at least one reported refusal to assist with toileting, and a charge for gloves amplifies concerns about hygiene practices and whether staff consistently follow care protocols.
Information about dining, activities, and clinical oversight is largely absent from these summaries. There are no direct comments about meals, programmed activities, medication management, licensing, or incident reporting procedures in the provided reviews. That lack of information is important: absence of commentary can mean these areas are acceptable and unremarkable, or it can mean reviewers did not have experience or visibility into those aspects. The small community size may limit the range of on-site services and organized group activities typically found in larger facilities.
Notable patterns and recommendations for follow-up: the reviews show clear polarity — some families are satisfied and describe good care, while others report troubling lapses. This suggests inconsistent staffing or variable caregiver competence and/or supervision. Red flags to investigate further include the refusal of bathroom assistance, reported neglect/unprofessional behavior, the family withdrawal, and the questionable billing practice of charging for gloves. If considering The Homestead, prospective families should (1) request detailed pricing and a written list of what is included versus extra fees, (2) ask how bathroom and toileting assistance is managed and what ratios/schedules ensure coverage, (3) inquire about staff training, supervision, background checks, and how the facility handles reports of neglect or unprofessional conduct, (4) ask to see recent inspection or licensing reports and any incident logs relevant to complaints, and (5) tour the facility during a shift change or meal/service time to observe staffing and resident interaction.
In summary, The Homestead offers a small, attractive, home-like environment with some families very pleased with the care. However, several serious negative reports highlight inconsistent care and administrative/policy questions that warrant direct clarification before placement. The mixed feedback emphasizes the importance of targeted, specific follow-up on staffing practices, bathroom and toileting assistance, billing transparency, and how complaints are investigated and resolved.
