Overall sentiment across the reviews is predominantly positive, with multiple reviewers emphasizing Hawkins Suite’s welcoming, home-like environment and attractive physical setting. The property is repeatedly described as bright and gorgeous, with private rooms, a lovely backyard, and pleasant common areas. Practical touches such as color-coded rooms and a bright, nature-filled community contribute to an organized and cheerful atmosphere. Several reviewers explicitly stated that Hawkins Suite is a very good fit for board-and-care needs and that they were impressed by the facility upon visiting.
Staff and management are central strengths cited in many reviews. The owner is described as knowledgeable, loving toward residents, and hands-on; reviewers noted 24-hour care with a night nurse. Numerous comments praise the staff as friendly, helpful, quick to respond, well qualified, and genuinely caring—caregivers are noted to be attentive, engaged in activities, and affectionate toward residents. Several reviewers said they were “100% satisfied,” highly recommended the facility, and pointed out that residents appear clean and happy. Transportation to medical appointments and the availability of in-home doctor visits were highlighted as convenient services that support continuity of medical care.
Activities and family engagement are another positive theme. Hawkins Suite hosts family-oriented events such as birthday parties and Christmas gatherings, which many families appreciated. Reviewers frequently mentioned that the caregivers participate in activities with residents, contributing to an active, social environment rather than a strictly clinical one. These features support a strong sense of community for residents and families.
However, there are notable concerns and mixed reports that prospective families should weigh carefully. Staffing levels during peak hours emerged as a recurring issue: at least one reviewer reported that there were only two caregivers during busy times, and others raised concerns about weekend coverage. Several comments indicate that some staff members are new to the industry and in training, which can lead to variability in care quality. Communication with mobile doctors was specifically called out as needing improvement—families relying on outside medical providers should verify how coordination is handled. Physical layout concerns were also mentioned; for example, one reviewer noted the absence of a formal dining table, which may matter to families who prefer communal dining spaces.
Food quality was a point of clear divergence. While many reviewers praised the meals as delicious, another reviewer strongly criticized the food as inedible and issued an outright recommendation to avoid Hawkins Suite. This sharp contradiction suggests inconsistent dining experiences or at least differing expectations among residents and family members. Because of this split, prospective residents should request a menu, arrange a meal sample, and ask about dietary accommodations and mealtime routines.
In summary, Hawkins Suite receives strong positive feedback for its environment, owner involvement, responsive and caring staff, family-oriented activities, and useful medical support services such as transportation and in-home doctor visits. The primary areas to investigate further are staffing consistency (particularly during peak times and weekends), staff training/experience levels, coordination with mobile doctors, and the consistency of meal quality. There are a small number of distinctly negative reports; given the predominance of positive feedback, these appear to be isolated but important to consider. Prospective families should tour the facility, meet staff, ask specific questions about staff-to-resident ratios and weekend coverage, sample the food, and discuss how external medical providers are coordinated before making a placement decision.
