Overall sentiment for Anshin Home Care is mixed but leans positive on personal attention and basic living conditions, with notable and recurring concerns around staffing, activities, and communication. Multiple reviewers highlight strong positives: many families describe friendly, caring, and helpful staff; a small-home environment that enables attentive care; up-to-date communication from management; and overall satisfaction with residents appearing happy and well cared for. Several reviews specifically call out the facility as very clean with no strong odors, a well-stocked kitchen featuring fresh fruit, pleasant outdoor areas, and a comfortable, open, and airy environment. The ownership and management are described as pleasant and accommodating by several reviewers, and the facility's proximity and affordable pricing are attractive to some families.
Care quality and staffing present a split picture. On the positive side, reviewers frequently say residents receive excellent care, that staff are caring and helpful, and that the small size allows more individualized attention compared with prior facilities. Conversely, a number of reviews raise serious staffing concerns: low staff-to-resident ratios (one example cites only two caretakers), reports of staff being distracted (for example, wearing earbuds on duty), and instances described as rude behavior by at least one caretaker. There are also allegations that clothing changes are infrequent and that some residents receive limited interaction during the day. These problems could reflect inconsistent staffing levels, supervision, or training and are important patterns for prospective families to verify in person.
Communication and language issues recur in the reviews. Several families praise the facility's communication and note language accommodation is available. However, multiple reviews also cite language barriers—reported as thick accents or the staff using language differences to avoid communication with family members. This inconsistency suggests that language match and communication quality vary by staff member or shift; families for whom language compatibility is important should confirm staff language skills and how the facility manages translation or family updates.
Facilities, dining, and environment show both strengths and limitations. Many reviewers praise cleanliness, a fruit- and fresh-food-filled kitchen, pleasant outdoor space, private rooms of a comfortable size, and a generally pleasant neighborhood. At the same time, other reviewers report poor cleanliness, unpleasant odors, barking dogs at the entrance, and a need for tidier common areas. Dining feedback is similarly mixed: while the kitchen is described as fresh and well-stocked, some reviewers state limited variety in meals. Room configurations can be a downside for some — several reviews note private bedrooms but also that some rooms lack a private bathroom.
Socialization and activities are another area of mixed feedback. Some residents are reported to enjoy TV and dining room games and to benefit from a small, attentive setting. Yet several reviews point to limited activities or a lack of outside outings, and at least one reviewer observed that most residents were in bed in the middle of the day with only one alert resident. Transportation options are also called out as lacking. This suggests the facility may provide basic social programming but not a robust, regularly scheduled activities/transportation program for more active engagement.
In summary, Anshin Home Care appears to offer a small, home-like setting with many families reporting caring staff, cleanliness, fresh food, and good communication from management. However, there are consistent and concerning reports about staffing levels and behavior, inconsistent cleanliness and odor reports, communication/language problems for some families, limited activities and transportation, and occasional facility issues (dogs at the entrance, lack of private bathrooms). These mixed patterns indicate variability across shifts or staff members rather than uniformly positive or negative performance.
For families considering Anshin Home Care, it would be prudent to visit in person, observe staffing during different times of day, ask specifically about staff-to-resident ratios, language capabilities, activity and transportation schedules, meal variety, laundry/clothing-change procedures, and private bathroom availability. Verifying how management addresses complaints and staff supervision will help determine whether the positive experiences reported by many families are representative and whether the cited concerns are isolated or systemic.
