Overall sentiment in these review summaries is cautiously positive: many reviewers describe a clear improvement in staffing and care quality compared with earlier problems, and several family members explicitly say the community now provides peace of mind and would be recommended to other families. The facility is repeatedly described as small and homey, with clean, friendly, and professional staff. Multiple reviewers highlight strengths in medication management, fall-prevention supervision, and the hands-on role of an effective operations manager. The community’s smaller, intimate atmosphere — including a small-group women-only structure in at least one unit — is frequently praised as contributing to a feeling of personalized attention and a homelike environment. Location-specific positives (proximity to a church and a day program) and a good tour/first-impression experience are also noted by several families.
Care quality emerges as a central theme with a clear timeline: several reviews reference initial shortcomings (including poor care early on) connected to a merger and staffing upheaval, but most recent comments indicate that staffing and care have improved. Specific aspects of care that receive high marks include medication management and attentive supervision to help prevent falls. Staff excellence is a recurring point — reviewers commend caregivers for being caring, helpful, and professional. The operations manager and management team are singled out for effective leadership, which many families credit with driving recent improvements.
Staffing and operational stability remain mixed issues. While many reviewers say staffing has improved, others reference merger-related staffing problems and concrete understaffing instances (one review cited a ratio of 1 caregiver per 8 residents). There is also an explicit note that ownership changed a few months ago; that transition is mentioned as context for earlier problems and some lingering uncertainty. Practical service limitations were mentioned repeatedly: no off-site shuttle, no cable in resident rooms, and at least one troubling mouse incident reported in a resident’s room. Some move-ins were complicated by rooms not being ready or personal storage/closet clutter, indicating variability in move-in coordination and room preparation.
Dining and activities generate mixed feedback. Several reviewers report fresh meals and describe dining as good value, but others say some meals are canned, processed, or prepackaged — a clear inconsistency across reports. Activities such as exercise and singing are mentioned positively, yet multiple reviewers wished for more or different activities, and some note a desire for a more mentally active peer group among residents. The presence of a day program is a plus, and social dynamics (a great roommate, alert and engaged residents) are positives, but concerns about the facility’s acceptance of residents with higher needs and occasional difficult family/resident behavior surface as potential downsides.
Price and overall recommendation: reviewers generally perceive the community as fairly priced and offering good value, with a cited figure near $4,200/month. Many family members express satisfaction — calling the facility well-run, caring, and a good place for loved ones — and several state they would recommend Serenity House. The dominant pattern is of a small, well-managed assisted living that has recovered from a rocky period tied to ownership/merger changes and now delivers reliable care, while still showing some variability in meals, amenities, and staffing ratios.
Bottom line: Serenity House Assisted Living Centennial appears to be a clean, intimate, and well-managed community with many strengths in hands-on caregiving, medication oversight, safety supervision, and personal attention from staff and management. The principal caveats are remnants of past merger-related staffing issues and a few operational shortcomings — inconsistent meal quality, occasional room-readiness/cleanliness incidents, limited amenities (no shuttle or cable), and periodic understaffing concerns. Prospective families should weigh the facility’s strong personal care and homelike feel against these specific operational and amenity limitations, and ask management about current staffing ratios, meal plans, pest control measures, move-in procedures, and activity programming during a tour.
