Overall sentiment across the reviews is mixed but leans positive for rehabilitation and many aspects of daily living, with repeated praise for the facility’s therapy team, compassionate staff, and a homey atmosphere. Numerous reviewers called Scenic Nursing & Rehab Center a "5-star rehab facility," highlighted an "awesome" therapy team, and described staff (therapists, nurses, CNAs, housekeeping, front desk, and leadership) as extremely kind and attentive. Many residents and families reported personalized, dignified treatment, cheerful common areas (bright turquoise hallway, garden), clean rooms with space for personal items, and a welcoming admissions experience. The facility is also noted for accepting Medicare/Medicaid and having on-site medical support (psychiatrist and doctor), which supports both short-term rehab stays and ongoing clinical needs.
Staff and caregiving are the most frequently praised elements. Multiple reviews emphasize affectionate, loving staff who deliver compassionate care, engage residents in activities (cards, bingo, Wii), and provide strong short-term rehab outcomes. Reviewers repeatedly mention friendly greetings at the front door, coffee service, responsive management in some cases, and a supportive, community-minded approach. Memory care programming is noted as segregated and secure, with activities tailored for different cognitive levels and a locked entrance with a passcode, which reviewers viewed as a positive safety feature.
However, the reviews also reveal significant and recurring concerns about inconsistency and safety. Several serious negative accounts describe unsafe or humiliating care events — examples include a resident being picked up despite a broken shoulder, an alleged nurse hitting a resident’s shoulder, a refused bed bath, and a long delay while a nurse was reportedly out of the hall. Other reports describe residents being taken to appointments in pajamas or handled by aides perceived as untrained. These incidents point to variable staff training and supervision across shifts. Multiple reviewers explicitly mention inconsistent rules and communication depending on which staff member is spoken to, and some families reported communication gaps around care updates.
Medical/operational processes show a similar split: many reviewers praise on-site clinicians and good COVID procedures, while others report being surprised by after-hours address or pharmacy changes, improper discharge procedures, or abrupt hospital transfers. A few reviewers claim serious administrative failures (e.g., being "kicked out" or experiencing improper discharge), and at least one review alleges general dementia mismanagement. These comments suggest that while clinical resources exist, process reliability and continuity of care may be uneven.
Dining and activities also received mixed feedback. Several reviewers said meals looked fantastic, were balanced with meat and vegetables, and that protein supplements were available—positive for nutrition-focused rehab patients. Contrastingly, other reviewers labeled the food "horrible," indicating variable experiences or differing expectations. Activity programming is commonly described as engaging and varied (cards, bingo, Wii, three activities daily), and memory care-specific programming is noted. Still, some families felt their loved ones had limited opportunities to participate or found the activities insufficient for certain residents.
Facility condition and logistics: many reviewers praised the clean, quiet, and homey feel, small dining room, and easy access to nearby restaurants. Specific physical features praised include bright hallways, garden areas, and adequate room space for personal items. At the same time, some reviewers called the facility old and reported parking difficulties. COVID-related service reductions (notably the beautician) were mentioned, with that service described as scaled back.
Patterns and recommendations: the dominant pattern is one of polarizing experiences. For many, Scenic Nursing & Rehab Center delivers excellent rehabilitation, compassionate care, and a welcoming environment. For others, intermittent lapses in training, supervision, communication, and safety have led to traumatic incidents and a strong lack of trust. Because these extremes appear repeatedly, prospective residents and families should do targeted due diligence: visit in person at different times of the day to observe shift changes; ask specifically about staff training, staff-to-resident ratios, and procedures for transfers/lifts and incident reporting; inquire about dementia-care protocols and how activities are adapted for varying cognitive levels; confirm continuity of care policies (discharge, pharmacy coordination, after-hours management); taste or sample recent meals; and ask whether the beautician and other ancillary services have been fully restored post-COVID. Checking recent inspection reports, speaking with current families, and asking for references from recent rehab patients may help clarify whether the facility’s strengths (rehab, compassionate staff, clean/homey environment) are consistent in the unit where a particular resident would be placed.
In summary, Scenic Nursing & Rehab Center has many attributes that families value—especially its rehab program, many caring staff members, and a warm, home-like environment—but the facility also shows signs of inconsistent execution and some serious safety/communication failures reported by multiple reviewers. Those considering this facility should weigh the frequent positive reports of rehabilitation and compassionate care against the documented negative incidents, and conduct thorough, time-of-day and shift-spanning visits and questions to ensure the level of care will meet their loved one’s specific needs.
