The GreenFields Continuing Care Community

    5959 Broadway, Lancaster, NY, 14086
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Great rehab; untrustworthy dementia care

    I had a mixed experience. The rehab team, PT/OT/speech, nurses and many staff were fantastic - knowledgeable, kind, efficient; the facility is clean, attractive, with good food, activities and even comforting touches like dog visits. But memory care/staffing worried me: inconsistent training, long call-bell waits, missed/basic care (bedsores, left wet, falls), poor management responses and very high memory-care costs. Bottom line: excellent for short-term rehab; I would not trust it for long-term dementia care.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.71 · 100 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.5
    • Meals

      4.0
    • Amenities

      4.1
    • Value

      2.1

    Pros

    • Outstanding rehabilitation and physical therapy programs
    • Knowledgeable, compassionate, and effective therapists (PT/OT/Speech)
    • Clean, modern, and hotel-like facility and décor
    • Attractive, bright, and welcoming common areas and lobby
    • Warm, well-maintained therapeutic/aqua pool
    • Chef-made meals and a highly praised café with delicious options
    • Wide range of activities and outings (exercise, music, movies, trips, Bingo)
    • Separate dedicated rehab living/unit with its own menus and dining
    • Helpful, friendly, and responsive admissions/tour staff
    • Collaborative wellness team and supportive social work services
    • Transportation available for residents
    • Dog-friendly and family-friendly atmosphere in some areas
    • Comprehensive continuum of care on one campus (assisted living, skilled nursing, rehab)
    • Clean rooms and generally good housekeeping reported by many
    • Staff who go above and beyond in many individual accounts

    Cons

    • Serious allegations of neglect, abuse, and medical malpractice in multiple accounts
    • Chronic understaffing and very high staff turnover
    • Poor communication and unresponsive or unaccountable administration
    • Call-light system failures and long response times to resident needs
    • Bedsores, falls, and reports of residents being left unattended or improperly handled
    • Inconsistent or inadequate dementia/memory care and stimulation
    • Insufficient staff training and inconsistent caregiver competency
    • Structural and maintenance problems (leaks, mold, bee hives, flies) reported
    • Infection control lapses and PPE/signage omissions (C-diff concerns)
    • Inconsistent dining-room food quality and meals scheduled for staff convenience
    • Perceptions of being overpriced and reports of questionable business practices
    • Claims of rushed therapy discharges and insurance-driven decisions
    • Occasional unprofessional or rude staff (receptionists, nurses, aides)
    • Variable room quality; some rooms outdated or not as advertised
    • Misleading sales/brochure information according to some reviewers

    Summary review

    Overall sentiment across the reviews is highly polarized: a large subset of reviewers praise The GreenFields Continuing Care Community for exceptional rehabilitation, committed therapists, attractive facilities, and a warm, hotel-like environment; another substantial subset reports severe problems including neglect, poor management, safety incidents, and unacceptable hygiene and maintenance issues. Many reviews describe transformative rehab experiences where patients regained strength and returned home due to skilled PT/OT/Speech services, while others document serious lapses in daily nursing and caregiving that led to hospital visits, bedsores, and allegations of abuse. This split creates a complex picture in which the same organization is perceived simultaneously as an outstanding provider of therapy and as a facility with systemic operational failures.

    Care quality and rehabilitation form the strongest positive theme. Numerous reviewers singled out the rehab program as outstanding — therapists are repeatedly described as knowledgeable, patient, and effective, with multiple mentions of specific staff members (PTs such as Craig and others, and a social worker named Michelle). The facility's aquatic therapy and warm pool receive specific praise, and several accounts describe the presence of a dedicated rehab living area with separate menus and a focused therapy team. For many residents the outcome was excellent: regained mobility, successful discharges home, and heartfelt gratitude from families. Conversely, there are starkly contrasting reports of substandard nursing care: allegations include residents left wet or naked, long waits for assistance, failure to turn immobile residents, bedsores, falls, overmedication, mishandled breathing treatments, and claims of medical malpractice. These safety-related complaints are among the most serious and recurring negative themes.

    Staff and management reviews are mixed but trend toward concerns about staffing levels and culture. Many reviewers praise front-line staff as kind, attentive, and willing to help; positive anecdotes describe nurses, aides, and therapists going above and beyond, creating a family-friendly atmosphere and forming bonds with patients. At the same time, multiple reviewers report chronic understaffing, frequent turnover, and instances of rude or dismissive employees (including receptionists and some nurses). Several reviews allege an unresponsive, uncaring, or exploitative administration that ignores complaints, covers up misconduct, or prioritizes business/financial goals over resident care. Training deficits are also noted — aides sometimes lack skills for basic tasks such as independent bathing, and reviewers suggest the memory-care staff in particular may lack adequate dementia-specific training.

    Facility condition and maintenance are other areas of contrast. Many accounts describe a clean, modern, attractive campus with comfortable rooms, beautiful dining areas, and a bright, resort-like ambiance. The pool, bright rehab gym, and well-decorated common spaces are often highlighted. Yet a number of reviews complain about significant maintenance and sanitation problems: leaking pipes, mold, bee hives in ceilings, fly infestations, sticky floors, dirty bathrooms, and failing call-bell systems. Some reviewers reported temporary workarounds (e.g., a cowbell) to summon staff due to call system failures. These maintenance and cleanliness complaints, when combined with the infection-control concerns (reports of C-diff risk, missing PPE signage, and a pneumonia incident), generate an image of spotty operational oversight in certain areas.

    Dining and activities produce similarly mixed feedback. On the positive side, chef-made meals, homemade soups, and a popular on-site café receive repeated praise; many residents and families enjoy the café menu, find the food delicious, and appreciate the social atmosphere. Activities such as exercise classes, music, movies, trips, Bingo, and outings are available and appreciated by families who report active engagement. However, several reviewers say dining-room meals are inconsistent in flavor and quality compared to the café, that meal schedules sometimes appear designed for staff convenience rather than resident preference, and that the overall cost does not always match the perceived value. Memory care and dementia-specific engagement are frequently critiqued: reviewers describe insufficient stimulation, limited evening programming, boredom, and a need for a stronger activities director focused on cognitive programs.

    Safety, transparency, and regulatory concerns arise repeatedly in the negative feedback. Specific incidents described by reviewers — including falls, delayed or ignored call bells, hospital transfers, and alleged abuse — raise concerns about staff responsiveness and clinical oversight. Additional issues include reports of infection control lapses (C-diff risk, missing PPE signage), the potential for biased or misleading marketing materials (sales brochures not matching reality), and claims of shady business practices or overcharging. Several reviewers urged inspections or investigations; others recommended families do thorough due diligence before placement. Conversely, some comments indicate management can be responsive and correct problems quickly when engaged, suggesting variability depending on timing, department, or leadership changes.

    In summary, The GreenFields Continuing Care Community receives strong, repeated praise for its rehabilitation services, many compassionate staff members, and attractive campus amenities — particularly the therapy team, pool, and café. However, these positives are counterbalanced by numerous and significant negative reports about staffing shortages, safety incidents, inconsistent caregiving (especially in long-term and memory care), maintenance and infection-control lapses, and perceived administrative failures. The pattern suggests the facility can deliver excellent therapy and a pleasant environment for some residents while simultaneously exhibiting systemic operational weaknesses that put other residents at risk. Prospective residents and families should weigh the high-quality rehab reputation and amenities against the documented safety and management concerns; recommended next steps include reviewing state inspection and complaint records, asking for written staffing and turnover data, observing mealtime and activity periods, testing call-response times during a visit, and requesting recent satisfaction and incident reports before making placement decisions.

    Location

    Map showing location of The GreenFields Continuing Care Community

    About The GreenFields Continuing Care Community

    The GreenFields Continuing Care Community offers a unique and welcoming environment designed to redefine what “home” means for its residents. Situated on a spacious 52-acre campus just outside Buffalo in Lancaster, NY, this community has created a setting where comfort, safety, and an active lifestyle are at the forefront. Residents are encouraged to personalize their experience, making “home” a place that truly suits their needs and preferences. The campus is thoughtfully planned with a variety of comforting spaces and amenities, prioritizing a warm, community-oriented atmosphere where individuals can thrive both socially and personally.

    The community provides a comprehensive spectrum of care to meet every stage of aging. GreenField Manor caters to those seeking independent living, offering affordable, high-quality residential apartments in a friendly and inviting environment. Here, seniors can embrace a vibrant retirement lifestyle, free from the burden of daily chores, and spend more time engaging in favorite hobbies, traveling, reading, or socializing with friends. GreenField Court stands out as the ideal option for seniors who value independence but benefit from assistance with daily activities. The skilled staff at GreenField Court helps residents with medication management, daily living tasks, and provides transportation to and from medical appointments throughout the greater Buffalo area, ensuring safety and support while enabling continued autonomy.

    For those who require a greater level of assistance, GreenField Terrace offers enhanced assisted living residences. This setting is perfectly suited for individuals who need comprehensive support, whether that involves managing medical equipment, mobility challenges, or increased supervision. GreenField Terrace also includes specialized memory care residences for those with a primary diagnosis of dementia or Alzheimer’s disease. The design of these homes features flexible and unstructured environments that promote a resident-centered approach while providing necessary care. Shared central courtyards and community spaces foster social interaction while prioritizing safety, including features to prevent wandering.

    When advanced medical needs arise, The GreenFields Continuing Care Community is fully equipped with the GreenField Health & Rehabilitation Center, which delivers skilled nursing care around the clock. The expert team at this center delivers comprehensive services that include medication administration, medical device management, specialized treatments, and rehabilitation therapy. The Center also supports both residents and families by offering respite care, providing short-term stays that enable caregivers to take time for themselves knowing that their loved ones are well cared for.

    The GreenField Health & Rehabilitation Center is also recognized for its outstanding inpatient subacute rehabilitation services. Individuals recovering from significant injuries or surgeries receive excellent care and direct access to rehabilitation experts, expediting recovery and helping patients regain full mobility and an active lifestyle. In addition, outpatient rehabilitation services are available to people of all ages from across Western New York, with programs that support youth, working professionals, and seniors alike in achieving successful outcomes and returning to their everyday routines as quickly as possible.

    From independent living at GreenField Manor to enhanced care at GreenField Terrace and skilled nursing and rehabilitation at GreenField Health & Rehabilitation Center, The GreenFields Continuing Care Community ensures that residents have access to adaptable, comprehensive care in a vibrant community. Each program and setting is tailored to foster well-being, dignity, and the highest quality of life, making The GreenFields a trusted and inviting choice for continued care.

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